Client Onboarding Analyst
At a glance
Mid-level Customer Success role at Citi. KYIV Ukraine · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Open and maintain customer accounts, guiding clients through account changes and supplying the forms and details they need
- Check account paperwork, verify signatures and signing authority, and keep onboarding records and customer databases current
- Help client-facing teams assemble account-opening documents and answer internal questions about local banking rules
- Maintain onboarding details in corporate systems, test system updates when needed, and support new product rollouts
- Prepare required regulatory and internal reports, follow control procedures, and protect information tied to financial monitoring
What you bring
- You communicate fluently in both English and Ukrainian
- A bachelor’s or university degree, or equivalent experience, is required
- You bring strong Excel and Word skills and careful attention to detail
- Financial-services experience and knowledge of bank accounts are preferred
Who this fits
This trainee-level position suits someone who can communicate clearly with clients and colleagues, handle detailed account documentation, and meet deadlines under pressure. It is based in Kyiv and uses a hybrid model, combining office work with working from home. The role’s stated impact is limited to your own work.
From the employer
The Client Onboard Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.
Responsibilities:
- To open customer’s accounts, to provide customers with the necessary forms and information on opening/closing accounts; consultations to customers on local banking legislation and banking practices on account opening/closing/changing activity
- To manage and control customers’ account opening/closing activity, including keeping customer account opening documentation
- To provide consultations to internal customers on local banking legislation and questions on account opening/closing/changing activity
- To assist the departments working with clients to prepare the documents required to open accounts
- To manage proper internal and external documentation for opening accounts, to provide customers with the necessary forms and information on opening/closing of accounts
- To take part in development of new Bank’s products and new TTS products implementation in Onboarding unit
- To maintain the bank’s customers database and other customer related databases
- To comply with applicable local regulation and Citibank requirements and policies
- To cooperate with other units in the bank on complex tasks related to Onboarding unit activity, new processes/products development, bank processes improvement
- To coordinate and participate, when required, in testing of Unit’s technical systems upgrades and enhancements
- To perform all required maintenance in corporate systems related to Onboarding processes (account opening/closing, interests and charges maintenance etc.);
- Signature verification and authority check of customer’s documents related to account opening
- To control timely preparation of reports to NBU and State Guarantee Fund, internal reports to different corporate users on account opening and maintenance
- To ensure the confidentiality of information on transactions subject to financial monitoring.
- For effective cooperation with the bank's management and other divisions of the bank.
- For performing other duties established by the employer.
- To ensure the implementation, enforcement and follow-up of internal control procedures and policies within the responsibilities of the Department/division/unit/sector and the internal controls implemented.
- To perform other tasks of the employer if needed.
Qualifications:
- Fluent in both English and Ukrainian.
- Previous experience in financial services preferred.
- Knowledge of bank products in the scope of opening and maintaining of bank accounts preferred.
- Customer communication experience (internal/external) is a plus.
- Knowledge on the field of finances and banking is a plus.
- Flexibility, team spirit, loyalty and high attention to detail.
- Good PC skills (Excel, Word).
- Be able to work under pressure and to meet deadlines.
Education:
- Bachelor’s/University degree or equivalent experience
What we can offer you:
By joining Citi Ukraine, you will not only be part of a business casual workplace with a hybrid working model (partly office, partly work from home), but also receive a competitive base salary and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
- Continuous career progression opportunities at one of the world's largest full-service global banks
- Paid parental leave program - maternity leave and paternity leave
- Private medical care program and life insurance
- Employee assistance program
- Career management and mentoring programs by senior colleagues and leaders
- Inclusive and friendly corporate culture where diversity and equality is widely recognized
- Gaining knowledge about banking and capital market products provided by Citi to clients on a global scale
- Access to Citi’s huge training database and subscription to external online training providers, such as Udemy and Degreed.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Client Onboarding------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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