Client Onboarding and Account Maintenance Analyst
At a glance
Mid-level Customer Success role at Oanda. Krakow · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Take each client application from initial request through approval, checking that required documents are complete and regulatory rules are met
- Keep a clear record of each application review so decisions and supporting evidence can be followed
- Investigate suspicious alerts and bring cases to the team lead when you need direction
- Contact clients about documentation and account status, while protecting their information under GDPR
- Stay current on legal and regulatory rules across OANDA divisions, and respond to internal team requests promptly
What you bring
- You hold a university degree; finance, law or economics is preferred
- You are fluent in English and bring strong communication skills and close attention to detail
- Experience in KYC, AML, compliance, legal or audit work is an advantage
Who this fits
This mid-level role suits someone who is detail-focused, comfortable handling client applications independently and working with a team. The job follows a hybrid schedule, with office attendance twice a week in Krakow.
From the employer
Fancy helping to shape the future of FinTech?
We have always been innovators. In 1996 we were the first company to share exchange rate information, free of charge on the internet. Today, we are a world leading online trading group.
Join us to:
- Help build the future of online trading
- Be part of a culture driven by integrity and global impact
- Become part of an award-winning company - check out our full list of awards here
We are only as good as our people. Luckily, our people are the best. Join us!
So if you like Sherlock Holmes, you enjoy reading criminal books or watching criminal movies: and you pay attention to the details - you should join our Account Onboarding Team!
- like Sherlock Holmes, like reading crime books or watching crime movies...
- solve the mysteries together with Sherlock Holmes...
- and you have to pay attention to details...
You should join our Account Onboarding Team!
How do we work?
Our Account Onboarding Analysts play a crucial role in onboarding and managing all new Client applications and ensuring all required documentation is properly submitted and compliance with regulatory requirements. This includes being the owner of the end-to-end Client application process from the moment a new request is received till Client is fully onboarded and ready to trade.
We work in a hybrid model - we'd love to meet you in the office 2 times a week.
In this role, you will:
- Maintain an appropriate audit trail and documentation in all instances, to evidence/support the review and assessment of each reviewed application.
- Review and investigate suspicious alerts, referring/escalating to the Team Lead for guidance when necessary.
- Correspond with Clients in a professional and courteous manner with regards to documents, status of accounts.
- Protect the confidentiality of client information in accordance with GDPR regulations.
- Maintain a well-developed knowledge of regulatory and legal requirements across all OANDA Divisions.
- Build and maintain a good working relationship with Sales, Funds, Compliance and Client Experience Teams and respond to requests and queries effectively and promptly.
What skillset you need, to be successful in this role?
- University Degree, with a focus in Finance, Law or Economics preferred.
- Previous experience of KYC, AML, Compliance, Legal or Audit areas will be a plus.
- Fluency in English.
- Ability to work independently and as a part of a team as well.
- Excellent communication skills and attention to the details.
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At OANDA, to help us efficiently process applications, we use AI-driven tools to help source and rank candidates based on professional experience and skills. While these tools provide recommendations, our recruitment process remains human-centric: all final shortlisting and hiring decisions are made by OANDA team. You have the right to request a human review of your application.
OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.
Learn more about our culture here.
Review OANDA Privacy Policy and learn more about how we treat your personal data and protect your privacy.
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