Business and Process Analyst – Client Onboarding

Pwc (Nonpublic Postings) Open · verified Sep 29, 2026

Melbourne Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at Pwc (Nonpublic Postings). Melbourne · full-time.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationMelbourne

EmploymentFull-time

PostedSep 29, 2026 · 0d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Use analytical thinking to assess client-onboarding processes and identify opportunities to improve them
Apply change-control practices to support process changes during client onboarding
Use agile methods such as Kanban to organize and track onboarding work

What you bring

Bring analytical thinking and business-process improvement skills to the onboarding role
Use active listening, communication and empathy when working through onboarding needs
Apply agile methods, including Kanban, to manage process work

Who this fits

This is a manager-level role focused on business and process analysis for client onboarding, suited to someone who can improve processes and work through change. The position is in Melbourne, Australia, and work visa sponsorship is unavailable.

From the employer

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Workforce Transformation

Management Level

Manager

Job Description & Summary

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Coaching and Feedback, Communication, Costing, Creativity, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&M) {+ 31 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

October 2, 2026