Customer Success Manager

Cielo Projects Open

Hybrid Bucharest Full-time Manager Customer Success

At a glance

Manager-level Customer Success role at Cielo Projects. Bucharest · full-time.

Pay not stated Customer Success Manager salary

RoleCustomer Success

SeniorityManager

LocationBucharest

WorkplaceHybrid

EmploymentFull-time

PostedOct 27, 2026

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Take over accounts from Sales, building executive ties, spotting expansion opportunities and tracking account health
Protect renewals by managing retention risks and customer advocacy across your assigned accounts
Coordinate with Sales, Professional Services, Solutions Consulting, Product and Support on customer needs
Improve CSM workflows and systems, then use account data to guide business decisions
Keep performance aligned with defined KPIs and company policies

What you bring

Four to eight years in customer success, account management or a related area
A bachelor's in engineering, manufacturing or computer science, or equivalent experience
You can build executive relationships, manage valuable accounts, own retention and reduce account risk
You communicate and collaborate well, and can work independently in a scaling environment

Who this fits

This is a principal-level customer success role for someone who can manage high-value accounts and support retention and growth. The listing describes the role as remote and includes travel of up to a quarter of the time, if applicable. The preferred background is in manufacturing, engineering or another technical field.

From the employer

WHO WE ARE

Velotic is a newly-formed independent software company with a pure-play focus on industrial operations. We unite two category-defining portfolios -- ThingWorx and Kepware (formerly part of PTC) and Proficy (formerly part of GE Vernova) -- to transform industrial manufacturing, at scale. With $350M in annual revenue, a global footprint across a range of industries, a legacy customer base, and our intelligent data connectivity systems and AI solutions, we are one of the world's largest independent software companies focused on industrial operations -- here to power the future of manufacturing.

OUR MISSION

Enabling the world's industrial producers to do the right things right—across every shift, every plant, every day. We help manufacturers prosper by equipping them with software-defined, data-driven production systems that elevate quality, accelerate cycle times, improve resilience, and enable sustainable profit growth.

WHY THIS IS A ONCE-IN-A-CAREER OPPORTUNITY

Lead in a market undergoing significant disruption and growth from cloud migration to edge intelligence to AI-powered industrial automation.
Join a culture defined by ambition, authenticity, speed, teamwork, and the belief that manufacturing can meaningfully improve the world.
Competitive benefits, compensation and long-term impact on how the world’s industrial companies operate, automate, and innovate.

ROLE SUMMARY

Under the leadership of the Director of Customer Success Management, we are hiring a Principal Customer Success Manager to support the Customer Success Management team. This role is critical to ARR growth and retention and will be responsible for customer advocacy, account management, and churn prevention.

KEY RESPONSIBILITIES

Own and execute the account management handoff from Sales, including building executive relationships, identifying expansion leads, reporting on account health, and protecting renewal revenue
Partner cross-functionally with the account team (Sales, Professional Services, Solutions Consulting), Product, and Support to serve as an advocate for our customers
Develop and improve internal processes, systems, and workflows to enable CSMs to be more effective in their roles
Analyze data and provide actionable insights to drive business decisions
Drive accountability against defined KPIs and performance metrics
Ensure compliance with company standards and policies

REQUIRED QUALIFICATIONS

Bachelor's degree in engineering, manufacturing, computer science, or equivalent experience (Master's degree preferred)
4-8 years of relevant experience in customer success, account management, or related field
Demonstrated ability to build executive relationships, nurture high-value portfolios, own retention goals, identify growth pathways, and mitigate risk in accounts
Strong communication and collaboration skills
Ability to operate independently in a scaling environment

PREFERRED QUALIFICATIONS