Customer Success Manager

CG Infinity cginfinity.com Open · verified Sep 29, 2026

Plano Full-time Manager Customer Success

At a glance

Mid-level Customer Success role at CG Infinity. Plano · full-time.

Pay not stated

RoleCustomer Success

SeniorityManager

LocationPlano

EmploymentFull-time

PostedSep 23, 2026 · 6d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Build trusted relationships with existing clients and maintain regular in-person visits with their leaders
Learn client priorities and challenges, then find additional services or support that address them
Work with executives and internal teams on account-growth plans and coordinated client follow-through
Bring client feedback, risks, emerging needs, and expansion opportunities to internal leadership
Represent the company visibly while strengthening long-term, mutually beneficial client partnerships

What you bring

A demonstrated record of building and sustaining strong client relationships
The communication skills and executive presence to engage senior business and technology leaders
A proactive, persistent approach with strong organization and follow-through
Experience recognizing business needs and developing trusted client partnerships

Who this fits

You’ll suit this role if you enjoy frequent client interaction, senior stakeholder conversations, and consultative relationship building. It favors someone comfortable navigating complex stakeholder groups and maintaining a strong in-person presence through regular client visits. Experience in consulting, professional services, technology services, strategic account growth, or business development would be useful.

From the employer

Role Summary
CG Infinity is seeking a highly relationship-oriented and proactive Customer Success Manager to strengthen and expand our partnerships with existing clients. This individual will work closely with CG Infinity's executive leadership team to cultivate trusted client relationships, identify emerging business needs, and uncover opportunities for CG Infinity to deliver additional value.

The ideal candidate is a tenacious relationship builder who thrives in client-facing environments, enjoys engaging with senior business leaders, and is motivated by creating long-term strategic partnerships. A strong in-person presence and commitment to regular client engagement are essential to success in this role.

Why This Role Matters
CG Infinity's continued growth depends on our ability to deepen client relationships, understand evolving business challenges, and proactively identify opportunities where our expertise can help clients achieve their goals. This role serves as a key connector between our clients and executive leadership team, helping ensure that CG Infinity remains a trusted advisor and strategic partner.

Key Responsibilities
Client Relationship Management

Develop and strengthen relationships with existing CG Infinity clients.
Establish trusted advisor relationships with business and technology leaders within client organizations.
Maintain a consistent in-person presence through regular client visits and meetings.
Serve as a visible and accessible representative of CG Infinity.

Account Growth and Opportunity Identification

Identify client business challenges, priorities, and strategic initiatives.
Uncover opportunities for CG Infinity to provide additional services, solutions, or support.
Collaborate with internal stakeholders to align client needs with CG Infinity capabilities.
Help expand existing client relationships through thoughtful and consultative engagement.

Executive Collaboration

Partner with executive leadership to develop and execute account growth strategies.
Participate in executive-level client meetings and relationship-building activities.
Communicate client feedback, emerging needs, risks, and growth opportunities to internal leadership.
Coordinate across teams to ensure client priorities are understood and addressed.

Strategic Presence

Build credibility and trust through consistent client engagement.
Stay informed on client organizations, industry trends, and market dynamics.
Represent CG Infinity professionally in all client interactions.
Strengthen client loyalty by fostering long-term, mutually beneficial partnerships.

First 6-12 Month Outcomes
Success in this role may include:

Establishing strong relationships with key stakeholders across assigned client accounts.
Creating a consistent cadence of executive-level client engagement.
Identifying and qualifying new opportunities for CG Infinity within existing clients.
Increasing executive visibility and strategic alignment between CG Infinity and its clients.
Contributing to account growth, client retention, and long-term partnership development.

Required Skills and Experience

Demonstrated ability to build and maintain strong client relationships.
Strong interpersonal, communication, and executive presence skills.
Ability to engage effectively with senior business and technology leaders.
Experience identifying business needs and developing trusted client partnerships.
Highly proactive, self-motivated, and persistent in pursuing relationship-building opportunities.
Strong organizational and follow-through skills.
Ability to navigate complex stakeholder environments and align diverse interests.

Preferred Skills and Experience

Experience working within consulting, professional services, technology services, or related industries.
Experience supporting strategic account growth or business development initiatives.
Experience engaging with executive-level client stakeholders.
Understanding of technology, digital transformation, talent solutions, or consulting services.