AWS Customer Success Manager

AWS Customer Success Manager

Role Summary
CG Infinity is seeking a highly relationship-oriented and proactive Customer Success Manager to strengthen and expand our partnerships with existing clients while serving as a strategic liaison between CG Infinity and AWS Professional Services (AWS ProServe) Government organizations. This individual will work closely with CG Infinity's executive leadership team, AWS stakeholders, and client leadership to cultivate trusted relationships, identify emerging business needs, and uncover opportunities for CG Infinity to deliver additional value through cloud transformation, modernization, and consulting services.

The ideal candidate is a tenacious relationship builder who thrives in client-facing environments, enjoys engaging with senior business leaders, government stakeholders, and AWS executives, and is motivated by creating long-term strategic partnerships. A strong in-person presence, executive engagement skills, and the ability to navigate complex partner ecosystems are essential to success in this role.

Why This Role Matters
CG Infinity's continued growth depends on our ability to deepen client relationships, expand strategic partnerships, and identify opportunities where our expertise can help clients achieve their mission objectives. This role serves as a key connector between our clients, AWS Professional Services, and CG Infinity's executive leadership team, helping ensure that CG Infinity remains a trusted advisor and preferred delivery partner for cloud transformation initiatives.

Additionally, this position plays a critical role in strengthening our relationship with AWS Professional Services by identifying areas of collaboration, supporting joint account planning, and helping government clients maximize the value of their AWS investments.

Key Responsibilities
Client Relationship Management

• Develop and strengthen relationships with existing CG Infinity clients, with emphasis on government and public sector organizations.
• Establish trusted advisor relationships with business, technology, cloud, and mission leaders within client organizations.
• Maintain a consistent in-person presence through regular client visits and executive meetings.
• Serve as a visible and accessible representative of CG Infinity across client and partner engagements.
• Build and maintain relationships with AWS Professional Services engagement managers, account teams, partner development managers, and government-focused leadership teams.
• Facilitate regular collaboration between client stakeholders, AWS teams, and CG Infinity delivery leadership.

AWS Partnership Management

• Serve as the primary relationship manager for strategic interactions with AWS Professional Services Government teams.
• Support joint account planning initiatives between AWS and CG Infinity.
• Identify opportunities where CG Infinity capabilities align with AWS Professional Services priorities and customer initiatives.
• Drive collaboration on cloud migration, modernization, data, AI/ML, security, and mission-focused transformation programs.
• Maintain visibility into AWS Government priorities, strategic programs, and customer engagement opportunities.
• Coordinate participation in AWS-sponsored events, workshops, executive briefings, and customer engagement activities.
• Support partner reporting, opportunity tracking, and pipeline visibility efforts associated with AWS collaborations.

Government Account Growth and Opportunity Identification

• Identify client business challenges, mission priorities, technology modernization initiatives, and transformation goals.
• Uncover opportunities for CG Infinity to provide consulting, implementation, managed services, staffing, or strategic advisory support.
• Collaborate with AWS account teams and internal stakeholders to align client needs with CG Infinity capabilities.
• Help expand existing client relationships through consultative engagement and strategic account planning.
• Develop and maintain account growth plans that align customer objectives, AWS initiatives, and CG Infinity service offerings.
• Assist in identifying and qualifying AWS-related opportunities within federal, state, local government, education, and regulated industry environments.

Executive Collaboration

• Partner with executive leadership to develop and execute account growth strategies.
• Participate in executive-level client meetings, AWS partner reviews, and relationship-building activities.
• Communicate client feedback, emerging needs, risks, and growth opportunities to internal leadership and AWS stakeholders.
• Coordinate across business development, delivery, recruiting, and partner alliance teams to ensure client priorities are understood and addressed.
• Support executive business reviews (EBRs) and quarterly strategic planning sessions with both clients and AWS leadership.

Strategic Presence and Customer Advocacy

• Build credibility and trust through consistent engagement with client, AWS, and ecosystem stakeholders.
• Stay informed on government modernization initiatives, cloud adoption trends, AWS service offerings, and industry developments.
• Advocate for customer success throughout the lifecycle of engagements.
• Identify potential risks to customer satisfaction and proactively coordinate resolution efforts.
• Represent CG Infinity professionally in all client and partner interactions.
• Strengthen client loyalty through long-term partnership development and measurable business outcomes.

First 6-12 Month Outcomes
Success in this role may include:

• Establishing strong relationships with key stakeholders across assigned client accounts and AWS Professional Services Government teams.
• Creating a consistent cadence of executive-level engagement between CG Infinity, AWS, and strategic clients.
• Developing a joint account planning framework with AWS stakeholders.
• Identifying and qualifying new AWS-related opportunities within existing client accounts.
• Increasing executive visibility and strategic alignment between CG Infinity, AWS, and key government customers.
• Contributing to account growth, client retention, AWS collaboration metrics, and long-term partnership development.
• Expanding CG Infinity's presence within targeted AWS Government accounts and programs.

Required Skills and Experience

• Demonstrated ability to build and maintain strong client and partner relationships.
• Strong interpersonal, communication, presentation, and executive presence skills.
• Ability to engage effectively with senior business leaders, government stakeholders, and technology executives.
• Experience identifying business needs and developing trusted client partnerships.
• Highly proactive, self-motivated, and persistent in pursuing relationship-building opportunities.
• Strong organizational and follow-through skills.
• Ability to navigate complex stakeholder environments and align diverse interests.
• Experience working with cloud providers, technology alliances, or strategic partnerships.
• Familiarity with AWS cloud services and cloud transformation initiatives.
• Experience supporting government, public sector, or highly regulated customer environments.

Preferred Skills and Experience

• Experience working within consulting, professional services, technology services, or cloud services organizations.
• Experience managing relationships with AWS Professional Services, AWS Partner Network (APN), or other strategic technology partners.
• Experience supporting Federal, State, Local Government, Higher Education, or Public Sector clients.
• Understanding of cloud adoption frameworks, migration strategies, modernization initiatives, and digital transformation programs.
• Experience supporting strategic account growth, business development, or partner alliance initiatives.
• AWS Cloud Practitioner, AWS Solutions Architect Associate, or other relevant AWS certifications.
• Experience engaging with executive-level client and partner stakeholders.
• Understanding of technology consulting, talent solutions, managed services, and cloud transformation services.

Ideal Candidate Profile
The ideal candidate combines the relationship management skills of a Customer Success Manager with the strategic thinking of a partner alliance leader. They are comfortable engaging with client executives, AWS leadership, and internal stakeholders to identify opportunities, drive alignment, and ensure successful outcomes. This individual understands how to build trust across organizations and can effectively position CG Infinity as a valued strategic partner within the AWS Government ecosystem.