Customer Success Internship (f/m/d)
At a glance
Junior Customer Success role at bunch. Hamburg · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Check customer information for accuracy, then coordinate any follow-up with the operations team
- Help account managers care for their accounts and take charge of investor communications on assigned relationships
- Spot a Customer Success or company process that could work better, then carry an improvement from idea through delivery
- Work with teams across the business to improve the experience customers have with the service
What you bring
- You are a student or recent graduate in business, finance, communications or a related field
- You bring experience from a fast-moving workplace or a customer-facing position
- You can organize projects, stay precise with customer details and respond effectively under pressure
- You understand basic financial concepts and are interested in venture and private asset investing
- You communicate well in English; German is an advantage
Who this fits
This junior internship suits a student or recent graduate looking to build toward Customer Success or Account Management. The role is hybrid in Germany, with flexible hours and the option to work from a Hamburg coworking space.
From the employer
bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you.
This is a unique opportunity to get to know one of Europe's hottest startups in the FinTech space. Are you a motivated student or a recent graduate from a business, finance, or communications field? Do you want to learn more about fund and investment operations in the private asset space? Are you excited about democratizing private market investing in Europe? If so, then we’d love to get to know you!
We're looking for a Customer Success intern who will be driving various topics to contribute to bunch's growth and learning by doing.
Why you should be joining bunch
You’ll have the unique opportunity to help us scale a thriving Fintech startup to broad market adoption and gain valuable insights from experienced entrepreneurs
You will support our Customer Success Team on business-crucial topics from execution to process improvement, tackling real-life customer challenges
You’ll have a direct impact on user experience and the success of the business by ensuring the deals we facilitate are executed at the highest possible quality
This role is set up to equip you with the skills to succeed in a full-time Customer Success or Account Management role at bunch, a VC, or any other startup
What You Will Be Doing
You will be part of our Customer success team, taking care of and fully contributing to the customer experience of our users
You will review, check customer data, and work with our operations team.
You will support our account managers and work closely on accounts where you own the investor communications
Most importantly, you will identify and take ownership of your own projects, driving meaningful improvements across our company and Customer Success processes
To make this happen, you will work closely with teams across bunch, foster cross-functional collaboration, and bring your projects from idea to implementation
About you
Previous experience in a fast-paced environment (VC, consulting, investment banking, etc.) or a customer-related role, ideally at a startup company
Customer-centric mindset and the ability to respond quickly and work well under pressure
Excellent attention to detail - you are able to catch the corner case every time and are a reliable team member
You are a great self-organizer and have top-tier project management skills plus a love for processes and results
You have a basic understanding of core financial concepts and a keen interest in venture and private asset investing
You have good English, and ideally German
You are team-oriented and ambitious and bring fun energy to work
Why You’ll Love It Here
Make your mark in a mission-driven FinTech startup that values each of its bunchies
Be mentored by experienced operators and founders, that take your development seriously
Learn fast in a culture that values ownership, creativity, and trust and always strives to empower others
Additionally enjoy benefits in mobility, food and learning
Take part in a network of people passionate about investment and work closely with the most interesting players in the private market.
Benefit from working with a diverse mix of talents, unrivalled energy, and team spirit within a culture of drive and ownership
Flexible hours and a remote office setup with possibility to work in our coworking space in Hamburg
About bunch
bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management.
We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it.
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At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants.
We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.
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