Customer Success Internship
FirstMind Open · verified Sep 24, 2026 At a glance
Entry-level Customer Success role at FirstMind. London.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Learn the Talent Discovery tool, customer pain points, and the value FirstMind can provide
- Help introduce Practitioner Courses, feedback sessions, and subscriptions to key decision makers
- Build a pipeline of commercial leads and prospective clients
- Prepare and present proposals, then contribute feedback during demos and product deliveries
- Start introductory calls with CEOs, MDs, and other business stakeholders
What you bring
- You are pursuing a bachelor’s or master’s degree
- You want to advise, negotiate, and work directly with people
- You communicate clearly in both spoken and written English
- You are organized, proactive, motivated, and committed to following through
Who this fits
This junior internship suits a self-starting person interested in business development and customer success. You’ll work closely with the CEO, engage senior business leaders, and operate in a fast-moving startup setting. The role is based in London, and the stated start date is September 2021.
From the employer
Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven people? And are you curious or passionate about business development & customer success?
ABOUT US
FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics - our Human Analytics tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants, police – we have helped identify, select, and coach them all.
FirstMind is backed by Nova Group, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 14 successful portfolio companies to date.
WHAT WE OFFER YOU
An exciting opportunity to get in on the ground floor of a hyper growth start-up, and learn what it means to build an impactful data & people-driven business. You will be given responsibility in working alongside experienced professionals, supporting them in building, growing, and running aspects of FirstMind. You will have a passenger seat view of our journey of rapid growth. More tangibly you will:
- Get an in-depth understanding of behavioural analytics and how people are motivated to work.
- An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe's most prolific and successful serial-entrepreneurs
- A chance to work closely together with the CEO on our business development strategy
- Engage in conversations with CEOs and MDs of leading European companies across multiple industries.
- International exposure where you will expand your professional network across Nova Group and get unique access to our network of leaders.
RESPONSIBILITIES
Your responsibility will be;
- Build an understanding of the FirstMind Talent Discovery tool.
- Build an understanding of customer pain points, requirements, and value that can be delivered by FirstMind.
- Learn how FirstMind position solutions to customers relevant to their business needs.
- Assistance in introducing FirstMind Practitioner Courses, feedback sessions and subscriptions to key decision makers.
- Assistance in developing a successful pipeline of commercial leads & clients
- Drafting & presenting client proposals
- Delivering feedback as part of product demo and product deliveries
- Initiating intro calls with CEOs, MDs and other key business stakeholders.
EXPECTATIONS
You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you have:
- Working towards acquiring a bachelor’s or master's degree
- Have an innate desire to advise, deal and work with people
- Have a genuine interest in learning and is proactively looking for ways to improve
- Self-starter, motivated and organized.
- Driven to be part of a dynamic and fast-paced start-up environment
- Excellent communication skills (spoken & written)
Start date
September 2021
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