Customer Success Manager

Brevo brevo.com Open · verified Oct 18, 2026

Hybrid Austin Full-time Manager Customer Success

At a glance

Manager-level Customer Success role at Brevo. Austin · full-time · no salary stated · we estimate $73,250–$117,300.

Estimated pay

Brevo has not published a salary for this role. The figure below is our estimate, not theirs.

$73,250 – $117,300

What the middle half of mid-level customer success roles in Austin paid, among postings that did state a salary.

Worked out from 20 postings that stated pay, median $94,037. Last updated Oct 18, 2026.

RoleCustomer Success

SeniorityManager

LocationAustin

WorkplaceHybrid

EmploymentFull-time

PostedOct 1, 2026 · 2w ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Guide new and existing customer accounts through onboarding, renewals and opportunities to grow their relationship
Help your portfolio adopt the product, realize value and meet retention and growth goals
Build executive relationships through product demonstrations and training, while advising clients on their objectives
Work with Sales on account expansion and bring customer needs to Product, Marketing and Support teams
Use Salesforce and customer health measures to assess portfolio performance and make informed decisions

What you bring

At least two years in customer experience, customer success or marketing project management
A record of meeting targets for renewals, account growth, product adoption or account health
Experience overseeing complex accounts with substantial recurring revenue and multiple decision-makers
Strong English writing, speaking and presentation skills

Who this fits

You’ll suit a customer-facing role that combines account growth, customer advice and data-informed portfolio management. The position is based in Austin and requires at least three onsite days each week; other workdays may be remote depending on business needs. Spanish or Portuguese proficiency is a plus.

From the employer

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection. As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance. Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches. We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!

We're looking for a Customer Success Manager to join our North American team and partner closely with our global Customer Success organization. If you're passionate about building lasting customer relationships, delivering measurable business outcomes, and making an impact in a fast-growing SaaS company, we'd love to hear from you.

Location: Austin, TX (Hybrid)

This role is based in our Austin office and requires employees to work onsite a minimum of three (3) days per week. The remaining workdays may be performed remotely, subject to business needs.

Your Impact at Brevo:

Manage a strategic portfolio of new and existing customers, leading the customer lifecycle from onboarding through renewal and expansion.
Own customer outcomes by driving adoption, value realization, retention, and long-term growth across your portfolio.
Build trusted relationships with executive stakeholders delivering demos and training on Brevo's product.
Be a reliable advisor to your clients and help them reach their objectives.
Identify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value.
Partner cross-functionally with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives.
Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis.
Analyze portfolio performance and leverage Salesforce and customer health metrics to drive data-informed decisions.
Adopt a data-driven approach in the management of your portfolio.

Who you are:

Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project Manager
Excellent written, verbal, and presentation skills in English; proficiency in Spanish or Portuguese is a plus
Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health
Experience managing complex accounts (high MRR, multiple stakeholders)
A genuine Trusted Advisor : you shape customers' marketing strategy before they ask
Data-driven, high ownership and able to navigate ambiguous situations with confidence
Mindset: Proactive, autonomous, coaching-minded, growth-oriented.
Self-starter who thrives in a fast-paced environment, demonstrates sound judgment, and takes ownership of outcomes.

Why You'll Love Working at Brevo

Grow your career in a fast-growing global company with opportunities to learn, develop, and make an impact.
Hybrid work environment with 3 days per week in our Austin office alongside a collaborative, international team.
Competitive benefits, including 100% employer-paid employee medical premiums, dental and vision coverage, WellHub membership, and paid parental leave.
Work-life balance with 20 days of paid vacation and 12 holidays, a monthly lunch stipend, and regular team events.
Plan for your future with a 401(k) employer match.
Build global connections through collaboration and international team gatherings.