Customer Success Manager
bpod Open · verified Oct 24, 2026 At a glance
Manager-level Customer Success role at bpod. Mexico, CDMX · contract.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide new customers through setup and early use so they can get value from the solution
- Act as customers’ main contact, building trust and learning their needs and business goals
- Track usage, success measures and progress against each customer’s goals
- Spot churn concerns early and take steps to improve satisfaction and retention
- Work with sales to find opportunities to expand accounts through additional products or services
What you bring
- A bachelor’s degree in business, marketing, communications, IT or a related area
- Background in customer success, account management, customer experience, sales or another customer-facing role
- Experience overseeing customer onboarding, adoption, retention and renewals
- Fluent English and experience using Salesforce, HubSpot or a comparable CRM
Who this fits
This contractor role is based in Mexico City and suits someone who can manage customer relationships and coordinate with sales and other teams. It involves handling several accounts and priorities at once.
From the employer
BPOD Latam is currently seeking an experienced Customer Success Manager
based in Mexico City, to join one of its esteemed partners.
Mission
The mission of a Customer Success Manager (CSM) is to ensure that customers achieve their desired outcomes when using the company's products or services, driving customer satisfaction, retention, business growth, and long-term relationships.
Responsibilities
- Onboarding: Support new customers in implementing and utilizing the solution effectively to maximize value and achieve early success.
- Strategic Relationship Management: Serve as the primary point of contact, building trust and developing a deep understanding of customer needs and business objectives.
- Performance Tracking and Outcomes: Monitor success metrics, solution usage, and progress toward achieving the customer's business goals.
- Customer Retention: Identify potential churn risks and proactively implement strategies to increase customer satisfaction and reduce attrition.
- Account Growth: Identify upselling and cross-selling opportunities in partnership with sales teams to drive business expansion.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, Information Technology, or a related field.
- Proven experience in Customer Success, Account Management, Customer Experience, Sales, or a related customer-facing role.
- Strong relationship-building and stakeholder management skills.
- Ability to understand customer business objectives and align solutions to achieve desired outcomes.
- Experience managing customer onboarding, adoption, retention, and renewal processes.
- Strong analytical skills, with the ability to interpret customer data, usage metrics, and KPIs.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Experience working with CRM platforms such as Salesforce, HubSpot, or similar tools.
- Collaborative mindset with the ability to work cross-functionally across Sales, Product, Support, and Marketing teams.
- Knowledge of SaaS, cloud technologies, or technology solutions (preferred, depending on the industry).
- Fluency in English is required.
BPOD is a space for inclusion and diversity.
Here, we believe in building relationships grounded in trust, closeness, teamwork, and respect, while fostering professional development by supporting team members in their growth and progression within the organization.
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