Account Manager (Alexandria)
Hybrid Alexandria Full-time Manager Account Management
At a glance
Manager-level Account Management role at Bosta. Alexandria · full-time.
Pay not stated
RoleAccount Management
SeniorityManager
LocationAlexandria
WorkplaceHybrid
EmploymentFull-time
PostedOct 11, 2026 · today
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Serve as clients’ main contact, supporting them by email, phone, virtual demos, screen sharing and in-person meetings
- Build dependable relationships with key accounts and guide delivery of solutions around each client’s goals
- Keep clients informed on monthly and quarterly initiatives, and track account targets and progress
- Review how customers use the service, then coordinate with internal teams on their needs
- Handle ongoing client requests and service issues to maintain satisfaction
What you bring
- You have spent at least six months in this same role at Bosta
- Your quality score or KPIs have reached at least eighty-five percent over the past six months
- You have no prior warnings
Who this fits
This role suits someone already working in the same position at Bosta who is ready for a career step. It is a hybrid position in Alexandria.
From the employer
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
What will you do?
- Be the primary point of contact and build long-term relationships with clients.
- Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings.
- Develop a trusted advisor relationship with key accounts, client stakeholders.
- Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics/goals.
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Monitor and analyze customer’s usage of our service.
- Liaise between the customer and internal teams.
Job Code: Incremental 2026COMM-083
Who are you?
- At least 6 months within the same role at Bosta.
- Quality score/KPIs: 85% and above during the last 6 months.
- No prior warnings.
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