Associate - Account Management - French speakers in Alexandria
Sutherland Open At a glance
Junior Account Management role at Sutherland. Alexandria · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Handle customer account needs through both back-office work and voice interactions
- Help customers resolve issues and maintain satisfaction through clear, effective communication
- Manage customer accounts as part of your day-to-day service work
What you bring
- You speak French at B2 to C1 level and English at A2 to B1 level
- You have completed your studies and bring prior experience in a similar role
- You have the PC skills needed for the work
Who this fits
This junior role suits graduates with previous customer-service experience and French-language ability. The role is on-site in Alexandria, with fixed morning shifts and weekends on Saturday and Sunday; work from home is available after training.
From the employer
At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.
This is a full-time on-site role for a Customer Service Representative French Account at Sutherland's location in Alexandria. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication
- Backoffice and voice account
- Proficiency in French B2-C1
- Grads only
- English level A2- B1
- PC skills needed
- Previous experience in a similar role is a must
- Competitive Salary + Achievable KPIS/Allowances/Incentives
- Social and medical insurance is provided
- Work from home after training
- Fixed morning shifts and fixed weekends (Saturdays and Sundays)
- Healthiest work environment (Great place to work certified)
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