Customer Success Manager
At a glance
Manager-level Customer Success role at Bobyard. San Francisco · full-time · $110,000–$130,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Set customer goals and guide each account through onboarding so customers can reach the outcomes they want
- Manage customer relationships over time, finding opportunities to deliver additional value
- Bring customer feedback to product and engineering teams, then help test new releases
- Contribute to upsells and customer stories, including testimonials and case studies when appropriate
- Create customer success playbooks, support resources, and workflows
What you bring
- You communicate clearly and can teach customers to use a technical product
- You can present business cases and QBRs to leadership
- You learn product and industry context quickly and are ready to develop playbooks yourself
- You bring a strategic, creative approach and can rethink how problems are handled
Who this fits
This role suits someone comfortable building customer success practices while priorities shift and requirements take shape. It is an onsite position in San Francisco. The stated salary range is $110,000 to $130,000 per year, with equity options.
From the employer
Position Overview
Your top priority is helping customers achieve the outcomes they came to us for.
To do that, you will:
Define success with customers and lead their onboarding
Own the relationship and look for ways to create more value over time
Relay feedback to product and engineering, and help validate new launches
Support upsells, testimonials, and case studies where they make sense
Build CS playbooks, support materials, and workflows
Desired Attributes
Kind, humble, relentless, focused
Tech-savvy with strong communication — our product is fairly technical, and you'll need to teach customers how to use it well
Quick to learn product and industry context
Comfortable presenting to leadership (business cases, QBRs, etc.)
Strong work ethic — this is an early-stage startup, so expect to build some of the playbook yourself
Strategic and creative — able to zoom out and rethink how we approach problems
Bonus: experience with Zapier, CRM automations, or agents in a CS/support function
A note on pace
We ship weekly, and priorities move as we learn from customers. Requirements are often incomplete when work starts, and you'll be expected to shape them. If that pace excites you, you'll fit in well.
Benefits
Competitive salary plus equity options
Health, dental, and vision coverage
Catered lunch in the office
$70 a month toward your commute
Team happy hours and events
Build a category-defining company with a small, driven team
Come build with us!
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Each morning you get everything that fits, strongest first.
Customer Success$110k+
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