Customer Success Manager - Enterprise
Mid-level Customer Success role at Bobyard. San Francisco · full-time · $110,000–$130,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll define customer outcomes and lead the onboarding process
- Own customer relationships and uncover ways to deliver more value over time
- Channel customer feedback to product and engineering while helping assess new launches
- Support relevant upsells, testimonials, and case studies
- Build customer success playbooks, support content, and workflows
What you bring
- Technical fluency and clear communication for teaching customers the product
- Fast learning across product details and industry context
- Confidence presenting business cases and QBRs to leadership
- Persistence and initiative for building processes in an early-stage startup
- Strategic, creative thinking that helps you reframe problems
Who this fits
This role suits someone who can explain a technical product clearly, communicate with leadership, and create structure where playbooks are still being built. You'll work closely with sales, product, design, and engineering. The job is full-time and in person in San Francisco.
From the employer
Position Overview
Your top priority is helping customers achieve the outcomes they came to us for.
To do that, you will:
Define success with customers and lead their onboarding
Own the relationship and look for ways to create more value over time
Relay feedback to product and engineering, and help validate new launches
Support upsells, testimonials, and case studies where they make sense
Build CS playbooks, support materials, and workflows
Desired Attributes
Kind, humble, relentless, focused
Tech-savvy with strong communication — our product is fairly technical, and you'll need to teach customers how to use it well
Quick to learn product and industry context
Comfortable presenting to leadership (business cases, QBRs, etc.)
Strong work ethic — this is an early-stage startup, so expect to build some of the playbook yourself
Strategic and creative — able to zoom out and rethink how we approach problems
Bonus: experience with Zapier, CRM automations, or agents in a CS/support function
Benefits
Competitive salary: $110K–$130K base + commission & bonus
Work closely with sales, product, design, and engineering
Meaningful opportunity to shape CS processes and systems as an early team member
This is a full-time, in-person role in SF. We think we have a strong product and a real opportunity in a large industry — if that's exciting to you, we'd love to talk.
Comp Philosophy
We are proud to offer competitive, top-of-market compensation because we want to celebrate the dedicated people who ship amazing work and drive our success. Our individual compensation is thoughtfully tailored based on your role, experience, and contributions, alongside performance-based rewards.
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