Vice President, Client Operations
BNY External Career Site Open At a glance
VP-level Account Management role at BNY External Career Site. Pittsburgh · full-time · no salary stated · we estimate $137,500–$219,844 across the United States.
BNY External Career Site has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Shape client service plans using your knowledge of operations and established industry practices
- Review how services are delivered, then lead changes that improve client satisfaction and operating efficiency
- Keep service practices aligned with regulations and company rules by tracking standards and making needed updates
- Work across teams to resolve difficult client issues and respond to client needs
What you bring
- A bachelor's degree in business, finance, or a related area
- Typically, seven to twelve years of relevant experience
- Strong analytical judgment to interpret complex information and make sound decisions
- Clear communication and relationship-building skills with clients and colleagues
Who this fits
This vice president role suits someone with substantial experience in client operations who can lead service improvements and resolve complex issues. The position is based in Pittsburgh, Pennsylvania.
From the employer
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Client Operations to join our Client Operations & Reporting team. This role is located in Pittsburgh, PA
In this role, you’ll make an impact in the following ways:
- Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
- Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
- Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.
To be successful in this role, we’re seeking the following:
- Bachelor's degree in Business, Finance, or a related field.
- Typically, 7-12 years of experience.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
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