Senior Vice President, Client Operations Manager
BNY External Career Site Open · verified Oct 22, 2026 At a glance
VP-level Account Management role at BNY External Career Site. Pittsburgh · full-time · no salary stated · we estimate $135,000–$219,375 across the United States.
BNY External Career Site has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Resolve complex operational and technical issues for major clients, making sure requests are completed and routed to the right resources
- Use sound judgment to investigate unusual client inquiries and deliver service to a specialized client group
- Spot client needs using knowledge of products and services, then contribute to business development and suggest additional offerings
- Lead internal work to improve client experience and service processes while supporting several complex accounts
What you bring
- A bachelor's degree in business, finance or a related area; an advanced degree or certification is preferred
- Typically, seven to twelve years of experience, ideally in financial-services client service or operations
- Strong finance and accounting, compliance and reporting, and reconciliation skills, with the ability to interpret complex data
- Experience guiding teams and developing less experienced colleagues
Who this fits
This Pittsburgh-based senior role suits someone with financial-services client operations experience, especially in Corporate Trust or CLO/CDO work. You should be comfortable leading complex client accounts and providing direction to less experienced teammates.
From the employer
We're seeking a future team member for the role of Senior Vice President, Client Operations Manager - CLO/Structured Debt to join our Structured Debt Client Platform within Client Operations and Reporting.
This role is located in Pittsburgh, Pennsylvania
In this role, you'll make an impact in the following ways:
· Lead support for major external clients by resolving complex operational and technical issues, ensuring requests are executed, and directing clients to appropriate resources at BNY.
· Apply advanced problem-solving skills, judgment, and experience to analyze complex information and deliver high-quality service to a specialized client base, resolving the most complex or non-routine inquiries.
· Leverage in-depth knowledge of BNY products and services across lines of business and geographies to proactively identify client needs, contribute to business development efforts, and propose expanded offerings for front-office consideration.
· Participate in and lead internal initiatives to improve the client experience, develop process improvements based on client service best practices, and support multiple complex client accounts.
To be successful in this role, we're seeking the following:
· Bachelor’s degree in business, Finance, or a related field.
- Advanced degree or professional certification preferred.
· Typically, 7-12 year of experience.
· Relevant client service/operations experience in financial services preferred.
· Corporate Trust and CLO/CDO backgrounds preferred.
· SOLVAS experience preferred.
· Analytical and problem-solving skills with proficiency in finance/accounting, compliance/reporting, and reconciliation; ability to interpret complex data and make informed decisions.
· Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal teams; thorough understanding of industry regulations and standards.
· Demonstrated experience leading teams and providing guidance to less experienced team members.
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