Vice President, Client Operations
BNY External Career Site Open At a glance
VP-level Account Management role at BNY External Career Site. Pittsburgh · full-time · no salary stated · we estimate $137,500–$219,844 across the United States.
BNY External Career Site has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Shape client service plans using your knowledge of client operations and industry practices
- Review service delivery and lead changes that improve client satisfaction and operational efficiency
- Keep operations aligned with regulatory rules and company policies as requirements evolve
- Work across teams to address client needs and solve complex service issues
What you bring
- A bachelor's degree in business, finance or a related area
- Typically seven to twelve years of relevant experience
- Strong analytical and problem-solving ability, including interpreting complex data to guide decisions
- Knowledge of client service operations and applicable industry rules and standards
Who this fits
This VP role suits an experienced client operations professional who can lead service improvements and work through complex client issues. The position is based in Pittsburgh, Pennsylvania.
From the employer
We’re seeking a future team member for the role of Vice President, Client Operations to join our Structured Debt Client Platform team. This role will develop and improve client service strategies, lead initiatives to enhance client satisfaction and operational efficiency, ensure compliance with regulatory and company requirements, and collaborate across teams to resolve complex client issues.
This role is located in Pittsburgh, PA.
In this role, you’ll make an impact in the following ways:
- Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
- Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
- Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
- Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree in Business, Finance, or a related field. Advanced degree or professional certification preferred.
- Typically 7-12 years of experience.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
- Proficiency in client service operations and a thorough understanding of industry regulations and standards.
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