Product Implementation Specialist
At a glance
Mid-level Solutions & Sales Engineering role at Awardco. Lindon · no salary stated · we estimate $101,000–$170,000 across the United States.
Awardco has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Configure tailored company stores for newly signed clients, setting them up around each client’s needs
- Teach clients how to request store updates and products, then move approved stores to customer success
- Correct brand mismatches and add catalogs once they are ready for client stores
- Check outstanding orders for accuracy and on-time completion, raising exceptions when necessary
- Build product and category trend reports, contribute catalog templates, and flag ways to improve implementation
What you bring
- You have worked in a role that involved direct client contact
- You can coordinate several projects at once while paying close attention to details
- Product setup experience in SaaS or tech is preferred, as is a four-year degree
- Basic photo editing and a record of success in previous jobs are preferred
Who this fits
This entry-level position suits someone starting out in implementation and client services. The work involves client communication, project coordination, and transferring completed stores to customer success. The role is based in Lindon.
From the employer
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts, especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in the Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.
We're looking for an ambitious, detail-oriented self-starter to join our Marketplace department as a Product Implementation Specialist. This is an introductory role, perfect for someone looking to build a career in product implementation and client services. Once a sale is complete, our Product Implementation Specialist ensures that a client's company store is properly set up and configured to meet the client's needs. This role requires excellent communication and project management skills to build and maintain strong relationships with all of Awardco’s clients.
What you will do:
- Work to onboard new clients by creating new custom company stores
- Provide materials and training on how to request changes/new products to company stores
- Make sure that communication is clear in the process structure between clients and the CS team; transition clients to the CS team once stores are approved by the client
- Correct any errors needed to match the client's brand guidelines
- Implement new catalogs to client stores as they are created and approved
- Ensure accuracy and timeliness of all outstanding orders; elevate exceptions as necessary
- Generate custom reports for clients that identify product and category trends
- Assist in catalog template ideation and creation
- Proactively seek out and elevate implementation process improvements
What you will bring:
- Attention to detail as you manage multiple different projects
- 4-year Bachelor's Degree preferred, but not required
- Experience in a client-facing role
- Experience with product configuration in the SaaS/tech industry preferred
- Project management experience preferred
- Experience with basic photo editing preferred (e.g., cropping, resizing, or adjusting images to fit brand guidelines)
- Proven track record of success in each job you've held
Why Awardco:
- We have a revolutionary, client-approved product.
- One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
- Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
- Backed by renowned investors, both local and national.
Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.
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