Hardware Product Implementation Specialist
At a glance
Mid-level Solutions & Sales Engineering role at Hdjm. Madison · full-time · no salary stated · we estimate $101,113–$169,575 across the United States.
Hdjm has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide customer hardware rollouts from initial planning through testing, commissioning and handoff
- Install and configure connected devices, sensors and control equipment, then troubleshoot field issues
- Check sites before deployment, confirm installation needs and flag risks early
- Keep customers, contractors and internal teams aligned on schedules, updates and project problems
- Help customers after launch with remote or onsite troubleshooting, follow-up visits and clear records
What you bring
- At least two years in hardware installation, field services or another listed technical deployment role
- You have run customer-facing technical projects from kickoff through completion
- You can interpret wiring diagrams, site plans and other installation documentation
- You hold a valid driver’s license and are willing to travel extensively
Who this fits
This suits someone who enjoys hands-on field troubleshooting, customer coordination and owning an implementation through ongoing support. Expect frequent domestic and international travel, generally 50% to 75%, with work at customer sites and in field environments. The role also involves lifting equipment up to 50 pounds, working indoors and outdoors, and climbing ladders.
From the employer
At VAS, we develop technology that helps dairy operations use data and connected solutions to improve how they work. We are looking for a Hardware Product Implementation Specialist who enjoys being hands-on with hardware, solving technical problems in the field, and helping customers successfully bring new technology to life. In this role, you will lead customer hardware deployments from planning through installation, training, and post-go-live support.
This role is a great fit for someone who likes variety in their work and believes in delivering an excellent experience for every customer. One week you may be coordinating a deployment plan with a customer and electrical contractor, and the next you may be onsite installing equipment, troubleshooting connectivity, or helping a team get comfortable using a newly implemented system. You will be a key point of contact throughout the implementation process and will play an important role in ensuring customers have a smooth, successful experience.
What You’ll Do
Lead customer hardware deployment projects from planning through installation, testing, commissioning, and handoff.
Perform onsite installation, configuration, and troubleshooting of hardware systems, network-connected devices, sensors, control systems, and related equipment.
Coordinate with customers, electricians, contractors, vendors, and internal teams to keep projects moving forward.
Conduct site assessments, confirm installation requirements, and identify potential risks before deployment.
Provide clear project updates, manage timelines, and help resolve issues as they arise.
Support customers after implementation through onsite and remote troubleshooting, follow-up visits, and issue resolution.
Document installation activities, configurations, customer communications, and support outcomes.
What You’ll Bring
At least 2 years of experience in hardware installation, implementation, field services, technical deployment, or a related role.
Experience managing customer-facing technical projects from kickoff through completion.
Ability to read and interpret installation drawings, site plans, wiring diagrams, and technical documentation.
Comfort working directly with electricians, contractors, facility managers, customers, and internal teams.
Strong troubleshooting skills and the ability to stay calm and practical when solving technical issues in the field.
Clear communication skills and the ability to keep customers and stakeholders informed.
Strong organization skills with the ability to manage multiple projects at once.
A valid driver’s license and willingness to travel extensively.
Travel and Work Environment
This role requires frequent domestic and international travel, generally 50% to 75%, based on customer needs and project schedules. The work includes time in customer facilities, field environments, and implementation sites, as well as remote coordination and support. Candidates should be comfortable lifting and carrying equipment up to 50 pounds, working indoors and outdoors, climbing ladders, and supporting installations in commercial, industrial, construction, and customer facility settings.
Why This Role
This is an opportunity to own the customer implementation experience for hardware solutions that need to work reliably in real-world environments. You will combine technical execution, project coordination, customer partnership, and problem-solving in a role where your work is visible, practical, and directly tied to customer success.
If you enjoy hands-on technical work, take pride in keeping projects organized, and like building trusted relationships with customers and field partners, this role offers the chance to make a meaningful impact from installation through long-term support.
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