Video Conferencing Support
Astreya Open · verified Oct 23, 2026 At a glance
Mid-level Video Production role at Astreya. Fort Mill · full-time · $59,812–$94,440 base.
growthroles summary, based on the employer's posting.
What you'll do
- Provide on-site break/fix, deployment and escalation help for computers, factory devices, printers, scanners and conference-room A/V
- Work through ITSM queues by reviewing incoming tickets and directing them to the right support path
- Investigate major incidents, identify causes and take steps to prevent repeat issues
- Write and update support procedures, runbooks and knowledge articles
- Use SCCM, IT Shop and Nexthink to check endpoint status and support devices
What you bring
- Hands-on support experience with video conferencing across office and factory settings
- Strong Windows troubleshooting skills and the ability to perform basic network checks
- Experience supporting laptops, printers, handheld scanners or conference-room A/V equipment
Who this fits
This role suits a mid-level technician who wants hands-on support work across office and factory environments. The position is based in Fort Mill and includes on-site support.
From the employer
We are seeking video conferencing support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly
Key Responsibilities
• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
Salary Range
$59,812.00 - $94,440.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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