Video Conferencing Specialist
At a glance
Mid-level Video Production role at ARHS. Warsaw · full-time.
Pay not stated Video Production salary
growthroles summary, based on the employer's posting.
What you'll do
- Run audio-video conferencing services through their full lifecycle, from daily administration and monitoring to troubleshooting
- Help users resolve day-to-day issues with conferencing tools and support their regular use
- Keep policies, technical guides, operating procedures, user manuals and knowledge articles current
- Recommend and apply configuration changes or upgrades to improve availability, usability and security
What you bring
- A bachelor’s degree and at least four years of relevant experience
- Hands-on knowledge of enterprise conferencing hardware and software, including large-scale design, deployment and support
- Strong routing, switching and audio-video service quality knowledge, plus Webex Control Hub administration experience
- English proficiency at C1 level and practical experience with simultaneous online interpretation tools
Who this fits
This mid-level, on-site Warsaw role suits someone who combines enterprise conferencing support with strong troubleshooting and clear user communication. You should be comfortable working with limited supervision in stressful situations and maintaining service documentation.
From the employer
Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.
Arηs Group was acquired by Accenture in July 2024.
- End-to-end management of the large scale audio video conferencing solutions through the complete service lifecycle
- Daily administration of the audio video conferencing service
- Daily monitoring of the audio video conferencing service
- Daily troubleshooting of the audio video conferencing service
- Supporting end users in the daily use of the audio video conferencing service
- Maintaining up to date documentation including policies, technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.
- Advising, proposing and implementing possible configuration improvements, changes or upgrades to maximise solution availability, usability, security and to follow the latest technology trends
- Other specific duties as assigned by the supervisor
- Bachelor's degree plus 4 years of relevant experience.
- Excellent practical knowledge of enterprise class audio video conferencing solutions: hardware and software
- Experience in the large scale design, deployment, administration, maintenance and support of the enterprise class audio video conferencing solutions
- Excellent knowledge of routing, switching and quality of audio video services
- Excellent communication skills (in written and verbal communication)
- Open minded, excellent troubleshooting, analytical and problem solving skills
- Very strong sense of responsibility
- Accuracy and attention to details
- Friendly, supportive and helpful personality with co-operative and service oriented attitude
- Ability to work in stressful environment with minimal supervision
- High level of motivation and initiative
- Practical experience with simultaneous on-line interpretation solutions
- Excellent knowledge and practical experience with Webex control HUB (administration)
- Knowledge and experience as Sound Technician, Recording Engineer or Audio Engineer
- Ability to create and maintain solution documentation
- Good knowledge of English equal to C1 according to CERF.
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