Senior Account Manager (Managed Resources)

Account Manager (Managed Resources)

As an Account Manager for Managed Resources, you serve as the primary bridge between customers, deployed resources, and internal stakeholders — ensuring that resources are effectively deployed, employees are well-supported, and service commitments are met throughout the engagement lifecycle. You will combine strong customer relationship management with hands-on people management and operational oversight to deliver a seamless managed resource experience for enterprise customers.

You will be working on:

• Serving as the primary point of contact for assigned customer accounts, building and maintaining strong relationships with customer stakeholders and decision-makers while understanding their business objectives, priorities, and resource requirements.
• Conducting regular service reviews and account meetings to assess performance, satisfaction, and risks, managing customer expectations proactively and identifying opportunities to expand or optimise services.
• Coordinating the end-to-end lifecycle of managed resources across assigned accounts, including onboarding, deployment, transitions, and offboarding, while ensuring business continuity and knowledge transfer at every stage.
• Partnering closely with the Talent Acquisition team to fulfil resource requirements for assigned accounts, providing clear role briefs, supporting candidate shortlisting, and ensuring timely deployment of the right resources to meet customer needs.
• Providing day-to-day guidance and people management to employees assigned to customer engagements, including regular check-ins, performance discussions, feedback, and coaching.
• Coordinating employee administration including leave, timesheets, appraisals, training, and offboarding, and working with HR to address performance, conduct, or employee relations matters where required.
• Establishing and tracking service KPIs and resource performance metrics, preparing regular reports covering utilisation, SLA performance, risks, and improvement actions for both customers and internal management.
• Identifying service delivery risks early and developing mitigation plans, managing escalations, and coordinating cross-functional teams to achieve timely resolution.
• Maintaining awareness of scope, commercials, and contractual commitments for assigned accounts, monitoring resource consumption against contracted capacity, and supporting contract renewals, extensions, and change requests.
• Partnering with sales and other product teams to identify expansion and cross-sell opportunities within assigned accounts.

Requirements

• Minimum 8 years of experience in account management, managed services, resource management, or a similar customer-facing role.
• Proven experience managing resources or teams supporting enterprise customers, with a track record of meeting SLAs and KPIs in a services environment.
• Experience in people management or employee supervision, including performance management, onboarding, offboarding, and day-to-day employee administration.
• Experience preparing and presenting management reports and account reviews to both customer and internal stakeholders.
• Commercial and contract awareness, with the ability to monitor scope, flag changes, and support renewals and extensions.
• Strong customer and stakeholder management skills, with the ability to manage expectations and build trusted long-term relationships.
• Excellent verbal and written communication skills, with the ability to engage effectively across all levels of seniority.
• Highly organised and meticulous, with the ability to manage multiple accounts and competing priorities independently.
• Proactive, structured, and solution-oriented with a strong sense of ownership and accountability.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

Benefits

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programmes.

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.