Customer Success Coordinator
Leeds Full-time Mid-level Customer Success
At a glance
Mid-level Customer Success role at Assured Data Protection. Leeds · full-time · no salary stated · we estimate £43,441–£89,700 across the United Kingdom.
Estimated pay
Assured Data Protection has not published a salary for this role. The figure below is our estimate, not theirs.
£43,441 – £89,700
What the middle half of mid-level customer success roles in the United Kingdom paid, among postings that did state a salary.
Worked out from 39 postings that stated pay, median £58,320. Last updated Oct 22, 2026.
RoleCustomer Success
SeniorityMid-level
LocationLeeds
EmploymentFull-time
PostedOct 1, 2026 · 3w ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Serve as customers’ main contact, responding quickly to their needs and keeping relationships strong
- Review service outcomes with customers, surface concerns and business goals, then spot relevant ways to broaden services
- Steer renewals through contract completion while protecting customer retention
- Track account health, head off emerging problems, and address difficult disputes to preserve client relationships
- Share product updates, industry insights, and practical guidance, while keeping interaction and account records current
What you bring
- You communicate clearly and can uncover what customers need
- You bring analytical judgment, problem-solving ability, and strong organization and time management
- You can use Word, Excel, and PowerPoint for administrative work
- UK work authorization is required when you apply; visa sponsorship is unavailable
Who this fits
This mid-level, full-time role suits someone who can balance customer relationships, renewals, account issues, and accurate recordkeeping. The position is hybrid, based around the Leeds office and remote work.
From the employer
Location: UK (Hybrid) Leeds Office (Thorpe Park) and remote
Title: Customer Success Coordinator - Assured Data Protection
Job Type: Full-time
About Assured Data Protection
Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.
Job Summary:
The Customer Success Coordinator is responsible for delivering an exceptional customer experience that drives client satisfaction, retention, and growth. Serving as the primary point of contact, the CSS will proactively support customer business needs, build strong relationships, and identify opportunities to expand services and partnerships.
Compensation for this role includes a base salary and performance-based bonuses tied to the successful achievement of key performance indicators (KPIs).
Responsibilities:
What We Offer:
Assured Data Protection we value diversity and inclusivity. We offer perks such, flex holidays, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.
Title: Customer Success Coordinator - Assured Data Protection
Job Type: Full-time
About Assured Data Protection
Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.
Job Summary:
The Customer Success Coordinator is responsible for delivering an exceptional customer experience that drives client satisfaction, retention, and growth. Serving as the primary point of contact, the CSS will proactively support customer business needs, build strong relationships, and identify opportunities to expand services and partnerships.
Compensation for this role includes a base salary and performance-based bonuses tied to the successful achievement of key performance indicators (KPIs).
Responsibilities:
- Build and maintain strong customer relationships, ensuring client needs are addressed promptly and effectively.
- Conduct regular service reviews to assess customer satisfaction, identify potential challenges, understand current and future business objectives, and uncover opportunities to expand services that align with customer goals.
- Manage and drive customer renewals, ensuring timely contract execution and maximizing customer retention.
- Monitor customer accounts proactively, addressing issues before they escalate and identifying opportunities to improve service delivery and account performance.
- Resolve complex customer concerns and disputes professionally, ensuring positive outcomes and preserving strong client relationships.
- Support customer engagement and marketing initiatives by communicating product enhancements, industry insights, and best practices.
- Maintain accurate and up-to-date records of customer interactions, service activities, and account-related documentation.
- Excellent communication skills and the ability to understand the needs of the customers.
- Demonstrate analytical and problem-solving skills.
- Strong organizational and time management skills.
- Strong administrative technical skills with standard MS Office components including Word, Excel, and PowerPoint.
- 2+ years prior experience in customer facing and / or sales roles
- Knowledge of the corporate information technology (IT) space, any experience working with data backup, or IT Managed Services Providers (MSP) is a plus.
- Knowledge of customer service programs and CRM management programs, experience with ChurnZero and HubSpot is a plus.
What We Offer:
- Hybrid working options for flexibility
- Regular team-building and off-site company events.
- A dynamic, inclusive, and collaborative work environment
Assured Data Protection we value diversity and inclusivity. We offer perks such, flex holidays, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.
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