Creative Services Manager

Are you a dynamic leader with a creative edge? Aristocrat is seeking a Creative Services Manager to lead our dedicated team of graphic designers and copywriters. As part of our vibrant marketing organization, you will play a pivotal role in managing creative resources, priorities, and workflows, ensuring flawless project delivery. This is an outstanding opportunity to develop world-class creative work, directly impacting our iLottery clients and internal initiatives!

What You'll Do

• Lead, mentor, and develop a team of four graphic designers and two copywriters, encouraging a collaborative, creative, and high-performing team environment.
• Own creative resource planning and allocation across client, internal, and new business needs, balancing capacity, abilities, timelines, and business priorities.
• Manage creative intake and prioritization across multiple concurrent initiatives, making informed tradeoffs when resources or timelines are constrained.
• Set clear project expectations, timelines, and priorities while proactively recognizing and conveying resource limitations, conflicting priorities, and delivery risks.
• Partner with marketing collaborators to understand business objectives, clarify creative needs, develop effective briefs, and establish realistic expectations for scope and timing.
• Offer art direction and creative feedback to guarantee work is strategically aligned, high quality, on-brand, and suitable for the audience and channel.
• Review creative concepts and deliverables and help guide projects from initial concept through final production.
• Coordinate creative workflows and processes, finding opportunities to improve efficiency, visibility, scalability, and team productivity.
• Build positive relationships with cross-functional collaborators and serve as a trusted partner who can balance business needs with creative capacity and quality.
• Partner with external agencies, client creative teams, or other resources when additional capacity or specialized expertise is needed.
• Find opportunities to use new tools and technologies, including AI, to improve creative efficiency and capabilities.
• Occasionally contribute to creative concepts or hands-on work, but serve primarily as a creative leader and resource manager.

What We're Looking For

• 8+ years of experience in creative services, graphic development, marketing, advertising, or a related field, including experience leading or managing creative professionals.
• Experience coordinating various creative projects, managing competing priorities, and delivering on deadlines in a fast-paced environment.
• Experience managing creative resources, workflows, or project portfolios across multiple collaborators or business functions.
• Strong understanding of creative development, branding, and marketing across digital and traditional channels.
• Ability to deliver clear, constructive art direction along with creative feedback.
• Strong project management, organizational, prioritization, and resource management skills.
• Excellent communication, leadership, and collaborator management skills, with the ability to influence priorities and navigate competing demands.
• Experience with creative workflow or project management tools.
• Working knowledge of Adobe Creative Cloud and other creative tools.
• A Bachelor's degree or equivalent experience in Graphic Design, Visual Communications, Marketing, Communications, or a related area is preferred.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.