Enterprise Customer Success Manager- Russian Speaker
At a glance
Manager-level Customer Success role at AppsFlyer. Warsaw.
Pay not stated Enterprise Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Oversee enterprise customer relationships across technical, business, and product matters, tying your work to client objectives
- Guide post-sale customers through training and feature uptake, then lead strategic business reviews
- Pass customer feedback to Product and R&D while sharing product changes and useful updates with clients
- Develop expansion opportunities alongside Sales and deliver customer-focused webinars, workshops, and learning sessions
- Coordinate with Marketing, Sales, and Partners teams to help grow the region
What you bring
- At least three years in customer success, account management, or comparable client-facing work for B2B SaaS
- Russian fluency at a native level and strong English speaking and writing skills
- Knowledge of mobile marketing or digital analytics, plus the ability to understand SDKs, APIs, or data flows
- You understand product management practices and can work effectively across teams
Who this fits
This role suits a technically minded customer success professional who can advise enterprise clients and coordinate across internal teams. You’ll need Russian and English proficiency, and should be prepared for client or conference trips two to five times yearly. Send your CV in English.
From the employer
Please submit your CV in English.
At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for an Enterprise Customer Success Manager (Russian Speaker) to help us shape the future of measurement. In this role, you’ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact
As a key member of our Customer Success team, you'll partner with some of our largest enterprise clients to drive product adoption, deliver strategic guidance, and ensure measurable business impact ,all while serving as their trusted advisor and voice within AppsFlyer.
What You’ll Do
- Manage enterprise accounts across technical, business, and product aspects, ensuring alignment with client goals
- Own the customer journey post-sale, including training, feature adoption, and strategic business reviews
- Act as the bridge between clients and internal teams by sharing feedback with Product and R&D
- Provide proactive updates on product releases, changes, and relevant content
- Identify and lead upsell opportunities in collaboration with Sales
- Facilitate webinars, workshops, and education sessions tailored to client needs
- Partner with Marketing, Sales, and Partners teams to support growth in the region
What You Have
- 3+ years of experience in a Customer Success, Account Management, or similar client-facing role within B2B SaaS
- Native-level Russian and strong written and spoken English proficiency
- Strong understanding of the mobile marketing or digital analytics ecosystem
- Technical and analytical orientation with the ability to grasp SDKs, APIs, or data workflows
- Familiarity with product management processes and working cross-functionally
- Ability to thrive in a dynamic, fast-paced environment
- Willingness to travel to meet clients or attend conferences (2–5 times per year)
Bonus Points
- Hands-on experience working with AppsFlyer’s products
- Polish and Ukrainian Speaker is an advantage
- Background in SDKs, APIs, SQL, or mobile app tracking
- Knowledge of mobile marketing strategy, attribution, or analytics
Why Join Us?
At AppsFlyer, we believe in fostering a culture that prioritizes curiosity, diversity, and innovation. With 25 offices across 19 countries, our team reflects the multicultural and dynamic world we live in. We are an equal opportunity employer, committed to hiring and developing top talent from all backgrounds.
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