Customer Success Manager (Network Development)
At a glance
Manager-level Customer Success role at AppDirect. El Salvador.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Find prospective affiliates and partners, contact them, and assess whether they fit the Network
- Track prospects from first outreach through onboarding, keeping recruitment activity organized
- Review partner audiences, content, performance and niches to connect suitable partners with vendor programs
- Create a partner classification system and keep partner records current through repeatable processes
- Help the Network Manager with daily operations and prepare updates on recruitment, classifications and emerging partners
What you bring
- Experience in BDR work, recruiting, partnerships or affiliate marketing, including internships
- You are comfortable with outbound contact and early-stage relationship building
- You can organize partner information in spreadsheets and use data to track and classify it
- You write clearly for partner outreach and internal documentation
Who this fits
This is a junior, internally focused role centered on partner sourcing, classification and Network operations, rather than ongoing client relationship management. You’ll work closely with the Network Manager.
From the employer
About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About You
The CSM - Network Development Specialist is a junior, internally-facing role focused on growing and strengthening the PartnerStack Network — the marketplace connecting vendors with high-performing affiliates and partners. This role is less about managing external client relationships and more about the behind-the-scenes work that keeps the Network healthy: sourcing and vetting new partners, matching existing partners to the right vendor opportunities, and building the categorization systems and processes that make the Network easier to navigate and scale. You'll work closely with the Network Manager to support day-to-day Network operations, with a particular focus on partner recruitment, partner segmentation, and spotting emerging talent within the partner base before they become obvious.
What you’ll do and how you’ll have an impact
- Source and reach out to prospective affiliates/partners across relevant verticals to grow the size and quality of the Network
- Conduct initial vetting of inbound and outbound partner applicants against Network fit criteria
- Maintain a consistent outreach cadence and track pipeline of prospective partners from first contact through onboarding
- Review existing partner profiles (audience, content type, performance history, niche) and proactively identify good-fit vendor opportunities for them
- Support vendor onboarding by helping surface a shortlist of relevant, high-potential partners for new programs
- Develop and maintain a structured taxonomy for categorizing partners (e.g., by vertical, content type, audience size, performance tier)
- Build repeatable processes and lightweight tooling/tracking systems to keep partner data organized and up to date
- Assist the Network Manager with day-to-day administrative and organizational tasks related to Network health
- Help prepare internal reporting on partner recruitment, categorization coverage, and pipeline of emerging partners
What we’re looking for
- Prior experience in a BDR, recruiting, partnerships, or affiliate marketing-adjacent role (internships welcome)
- Strong organizational instincts — comfortable building structure and process where none exists yet
- Comfortable with outbound outreach and initial-stage relationship building
- Detail-oriented, with an ability to work with data/spreadsheets to track and categorize information at scale
- Curious and analytical — genuinely interested in figuring out “what makes a partner successful” and spotting patterns before they're obvious
- Strong written communication skills for partner outreach and internal documentation
About AppDirect:
AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.
We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice
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