Finance Operations and Customer Experience Manager
A.P. Moller - Maersk Open · verified Sep 24, 2026 At a glance
Mid-level Customer Success role at A.P. Moller - Maersk. Philippines, Pasig, 1600 · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead the team delivering accurate invoicing and timely closure of soft and hard jobs
- Own finance operations and maintain end-to-end service quality for logistics services
- Set performance expectations, coach the team, and drive delivery against KPIs
- Resolve service escalations, manage critical risks, and coordinate stakeholders on solutions
- Standardize finance operations processes across clients, functions, and the Maersk network
What you bring
- Substantial experience in logistics, operations, or finance operations
- A track record of leading teams and achieving performance targets
- Experience running customer-focused operations and managing escalations
- Strong knowledge of end-to-end processes, Lead Logistics, and Maersk systems across Ocean and L&S
- Clear communication, influencing, and stakeholder management skills in matrix environments
Who this fits
You’ll suit a customer-centric manager who delivers through people, handles risk and escalations, and improves operational consistency. The role involves working across CX, CPMs, FPOs, GSC teams, clients, and functions in a fast-paced matrix setting. The position is based in the Philippines.
From the employer
a consistently high quality experience for new and existing customers
in a small/medium size cluster.
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Job Purpose/summary:
Lead a team to deliver the value proposition across all customer segments by ensuring timely and accurate invoicing (including internal customers/ICBs) and proper, on-time soft and hard job closure
Drive best-in-class performance by owning FinOps activities and ensuring end-to-end LLP service excellence
Own and govern standardized FinOps processes across the Maersk network
Drive process standardization and alignment across clients and functions
Key Responsibilities
Set clear goals and expectations to drive high performance and accountability
Foster a culture of excellence, ownership, and continuous development
Monitor team performance and provide coaching to ensure KPI delivery
Oversee FinOps activities and ensure execution meets service standards
Champion “The Maersk Way” in team behaviors and decision-making
Align team initiatives with strategic goals and customer needs while proactively identifying and mitigating risks
Act as the escalation point for service issues and drive timely resolution
Escalate critical risks and lead resolution with relevant stakeholders
Collaborate with CX, CPMs, FPOs, and GSC teams to ensure seamless, end-to-end service delivery
Participate in cross-functional customer teams to drive alignment and shared accountability
Document, maintain, and govern area-level FinOps processes to ensure consistency and scalability
Streamline downstream FinOps processes to support SCM operations and joint KPI delivery
Qualifications
Strong experience in logistics, operations, or finance operations
Proven ability to lead teams and deliver performance targets
Experience in managing customer-focused operations
Strong understanding of end-to-end business processes
Ability to drive performance, accountability, and continuous improvement
Experience in handling escalations and managing risks effectively
Strong communication and stakeholder management skills
Customer-focused mindset with commitment to service excellence
Results-driven, with the ability to deliver through people
Comfortable working in a fast-paced, matrix environment
Strong experience in Lead Logistics processes for the respective area
Understanding of Maersk systems across Ocean & L&S
Strong communication, influencing and stakeholder management skills
Highly customer-centric
Result-driven combined with the ability to achieve results through people
Comfortable working in a matrix organization
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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