Customer Success Manager
Cranberry Township Full-time Manager Customer Success
At a glance
Manager-level Customer Success role at All Lines Technology. Cranberry Township · full-time · no salary stated · we estimate $85,000–$135,150 across the United States.
Estimated pay
All Lines Technology has not published a salary for this role. The figure below is our estimate, not theirs.
$85,000 – $135,150
What the middle half of mid-level customer success roles in the United States paid, among postings that did state a salary.
Worked out from 660 postings that stated pay, median $107,713. Last updated Oct 24, 2026.
RoleCustomer Success
SeniorityManager
LocationCranberry Township
EmploymentFull-time
PostedOct 20, 2026 · 4d ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Act as the lead advisor to a group of major, complex clients, learning their goals, technology setups and success measures
- Present service insights, technology guidance, risks and proposed next steps in strategic business reviews
- Put customer plans into action to support retention, satisfaction, technology use and stronger long-term relationships
- Flag concerns before they grow and bring internal teams together to deliver the outcomes customers need
- Assess account health, service patterns and project results to recommend changes that improve business outcomes
What you bring
- You bring experience managing customer relationships and advising clients on technology and business priorities
- You can interpret service and project data, then turn it into practical recommendations for customer leaders
Who this fits
This customer-facing role suits someone who can advise executives and IT leaders while coordinating with service delivery, professional services, security, sales and project management teams. The position is based in Cranberry Township.
From the employer
All Lines Technology is seeking an experienced Customer Success Manager (CSM) to join our Customer Success organization. This strategic, customer-facing role is responsible for managing relationships with All Lines Technology's largest and most complex clients, serving as a trusted advisor who aligns technology investments with business objectives and drives long-term customer success.
Job Summary
The Customer Success Manager partners with customer executives, IT leadership, and internal teams to identify opportunities, mitigate risks, improve customer outcomes, and strengthen strategic partnerships. A key responsibility of this role is leading Strategic Business Reviews (SBRs), delivering data-driven insights, technology recommendations, and actionable plans that support customer goals.
Success in this position requires strong business acumen, technical aptitude, executive presence, and a passion for building long-term customer relationships.
Key Responsibilities
Customer Success Manager (CSM)
Job Summary
The Customer Success Manager partners with customer executives, IT leadership, and internal teams to identify opportunities, mitigate risks, improve customer outcomes, and strengthen strategic partnerships. A key responsibility of this role is leading Strategic Business Reviews (SBRs), delivering data-driven insights, technology recommendations, and actionable plans that support customer goals.
Success in this position requires strong business acumen, technical aptitude, executive presence, and a passion for building long-term customer relationships.
Key Responsibilities
Customer Success Manager (CSM)
- Serve as the primary strategic advisor for an assigned portfolio of top-tier and complex clients.
- Develop executive-level relationships and maintain a deep understanding of customer business objectives, technology environments, and success metrics.
- Lead Strategic Business Reviews (SBRs), presenting operational insights, technology trends, risks, opportunities, and strategic recommendations.
- Create and execute customer success plans that drive retention, satisfaction, adoption, and long-term partnership growth.
- Act as the voice of the customer by proactively identifying risks, addressing concerns, and coordinating internal resources to ensure successful outcomes.
- Collaborate with Service Delivery, Professional Services, Security, Sales, and Project Management teams to align services with customer goals.
- Analyze customer health, service trends, project performance, and business outcomes to recommend improvements and strategic initiatives.
- Support customer retention and growth through consultative planning and trusted-advisor relationships.
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