Partner Onboarding Specialist - Tokyo, Japan (6 Month Contract)
At a glance
Mid-level Customer Success role at Agoda. Tokyo.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide emerging accommodation partners through registration, onboarding, and basic account setup
- Contact partners with next steps and share practical advice to improve their Agoda performance
- Explain Agoda tools and systems through existing training materials and support
- Run short-term projects or campaigns that increase participation in partner programs
- Record partner activity in internal systems while following daily priorities and team guidance
What you bring
- You are a new graduate or have up to two years of work experience, with sales experience not required
- You communicate at native-level Japanese and can read and write English at business level
- You can work comfortably with Excel, email, and internal systems
- You communicate clearly, learn from feedback, and adapt while receiving team guidance
Who this fits
This role suits someone early in their career who wants structured exposure to partner onboarding and account support. You will work with a large portfolio, use Japanese and English, and spend six months on a fixed-term contract. Extension or full-time conversion may depend on performance and business needs.
From the employer
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Growth and Accelerator Team
The Growth and Accelerator is a team of creative entrepreneurs that develop solutions for Agoda’s emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business.
The Opportunity:
As an Account Specialist for Partner Onboarding, your key objective is growing the coverage and quality of Agoda’s supply network. You will take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale.
In this role, you'll get to:
- Support new and developing accommodation partners with onboarding and basic account setup
- Reach out to partners to guide them through registration and next steps
- Share best practices and basic recommendations to help partners improve their performance on Agoda
- Help partners understand Agoda’s tools and systems using existing materials and training
- Participate in short‑term projects or campaigns to encourage partner program participation
- Track activities and updates in internal systems and follow clear daily priorities
- Work closely with your team to learn, ask questions, and continuously improve
What you'll need to succeed:
We're looking for someone who is eager to learn and grow.
- New graduates or up to 2 years of work experience (no prior sales experience required)
- Native‑level Japanese and business‑level English (reading and writing)
- Comfortable using basic computer tools (Excel, email, internal systems)
- Willingness to learn, ask questions, and take feedback
- Clear and professional communication skills
- Able to adapt in a fast‑moving environment with guidance from the team
- Curious, proactive, and open to trying new ways of working
*This is a fixed-term, 6-month contract. Contract extension and/or conversion to full-time employment may be considered and granted based on performance and business needs.*
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
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