Client Onboarding Officer
At a glance
Mid-level Customer Success role at Statestreet. Tokyo · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Take institutional client cases from the initial request through account activation, keeping each onboarding moving
- Check KYC and onboarding papers for completeness and compliance with regulatory and internal rules
- Send clients the required-document checklist, chase open items, and close gaps with clients and internal teams
- Work with KYC, Legal, Operations and other named teams to secure approvals and move cases forward
- Monitor cases in internal systems, record decisions, raise risks, and help with account changes or periodic reviews
What you bring
- You have worked in client onboarding, KYC or regulatory operations at a global financial institution
- Experience with APAC FX markets is strongly preferred
- Operations or middle-office work, including trade booking or settlements, is useful for coordinating downstream handoffs
Who this fits
This mid-level role suits someone with institutional onboarding or KYC experience who can coordinate documentation and approvals across teams. The position is based in Tokyo, Japan.
From the employer
Key Responsibilities
- Manage end‑to‑end onboarding cases for institutional clients (e.g. Funds, Investment Managers, Financial Institutions), from receipt of request through to account activation.
- Review, analyze and validate KYC and onboarding documentation, ensuring completeness and alignment with regulatory and internal requirements.
- Prepare and issue onboarding/KYC requirement lists, follow up on outstanding items, and resolve documentation gaps with clients and internal teams.
- Coordinate closely with KYC, Regulatory Onboarding, Legal, Operations, DBM and offshore teams to progress cases and obtain required approvals.
- Track onboarding progress using internal onboarding systems and trackers
- Escalate risks, bottlenecks or regulatory issues appropriately, documenting decisions and outcomes clearly.
- Support ongoing maintenance activities where required (e.g. account changes, periodic reviews, stakeholder coordination).
Preferred Background
- Previous experience in Client Onboarding, KYC or Regulatory Operations within a global financial institution.
- Exposure to APAC FX Markets is strongly preferred.
- Prior Operations or Middle Office experience (e.g. trade booking, settlements, post‑trade processes) is advantageous, as it supports effective coordination with downstream teams.
- Familiarity with onboarding platforms or workflow tools (e.g. Appian, Unqork, or similar) is beneficial but not mandatory.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
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