CDD Risk Analyst, Customer Onboarding
At a glance
Mid-level Customer Success role at Adyen. Amsterdam · no salary stated · we estimate €49,610–€59,400 across the Netherlands.
Adyen has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Run enterprise merchant onboarding from initial checks through completion, examining ownership structures and regulatory obligations
- Assess customer due diligence and money-laundering exposure, including enhanced reviews and higher-risk cases
- Guide merchants through onboarding as their main contact, while advising internal teams on next steps
- Work with commercial, compliance and product colleagues to manage risk and improve onboarding processes
- Keep local operating procedures consistent with global policies and second-line compliance standards
What you bring
- Three to six years working in customer due diligence, enhanced due diligence or KYC
- You have partnered with commercial teams to manage discussions without weakening risk controls
- You have worked with policies, procedures and product teams to spot gaps and improve processes
Who this fits
This role suits a detail-focused analyst who can make risk-based decisions, communicate clearly and manage competing priorities. You’ll work from the Amsterdam office in an office-first setup, rather than remotely.
From the employer
This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
CDD Direct Customer Onboarding team
Adyen is looking for a hands-on CDD Risk Analyst to join our Direct Customer Onboarding team and contribute to the growth and scaling of our customer base in EMEA. In this role, you will onboarding of merchants, including enhanced due diligence, KYC checks, and assessing the anti-money laundering risks, to protect Adyen and our customers. You will be working with a wide range of teams within Adyen, including commercial, compliance, and product to ensure that our customers and understanding of them remain up-to-date and compliant. You are expected to be very detail-oriented, take a risk-based approach, and have the ability to think critically with scalability always in mind, all while maintaining a high caliber work product.
What you will do
- End-to-End Onboarding: Manage end to end onboarding flows for enterprise accounts, conducting in-depth due diligence, analyzing complex ownership structures, and ensuring full compliance with regulatory obligations and internal policies.
- Quality & Accuracy: Maintain "first-time-right" quality accuracy across all risk assessments and regional compliance standards as well as regulatory expectations.
- Merchant Communication & Guidance: Act as the primary point of contact for merchants during onboarding, providing clear guidance and internal advice.
- Cross-Functional Collaboration: Collaborate cross-functionally with commercial, compliance, and product teams to balance risk mitigation with business scalability growth, as well as have a critical eye on our own internal processes.
- Risk Escalations: Handle complex risk escalations, providing expert analysis and decision-making on high-risk onboarding scenarios.
- Policy & Standards Alignment: Align local operational procedures with global policy requirements and second-line compliance standards.
Who you are
- 3-6 years of experience in Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), or KYC.
- High sense of responsibility, integrity, and ability to prioritize tasks based on business needs.
- Curious, analytical, and critical mindset with a strong problem-solving orientation and risk-based approach.
- Clear communicator and team player, comfortable navigating ambiguity and tailoring messages for diverse audiences.
- Experience collaborating with commercial stakeholders to navigate discussions while maintaining robust risk standards.
- Experience with policies, procedures, and product teams to identify gaps and enhance processes.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
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