Account Opening Officer - WBG and IBG customer onboarding
At a glance
Mid-level Customer Success role at ADIB Candidate Experience site. United Arab Emirates · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Process WBG and IBG account requests, checking customer details against their supporting documents
- Open internal accounts, new RIMs and accounts referred from ADIB Iraq and ADIB UK
- Keep CRM workflows, account-opening records and dashboards current, and send documents to CCU on time
- Flag missing paperwork to business teams, follow up with service teams and refer compliance gaps to GCD
- Investigate account queries, reconcile outstanding items and escalate those that remain unresolved
What you bring
- You understand the basic banking requirements involved in opening accounts
- You can use general office systems, computers and Microsoft Office products
- You communicate clearly in writing and speaking, and can build relationships across teams
Who this fits
This mid-level role suits someone comfortable with detailed account processing, document checks and follow-up across business and service teams. The position is based in Dubai at Jazfa and includes work on WBG, IBG, Iraq and UK account cases.
From the employer
Role: Account Opening Officer - WBG and IBG customer onboarding
Location: Dubai - Jazfa
Role Purpose:
Processing of account opening checking from BBD, WBG including FI, NBFI, Community, Escrow and Iraq / UK related accounts. Maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence.
Opening Map, STI, STO, New RIMs & WBG accounts. Handling all account opening cases received from ADIB Iraq and ADIB UK.
Key Accountabilities of the role :
A/C Opening for WBG/IBG Team:
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Processing account opening checking from WBG, IBG and maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence as a backup of the account opening team.
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Maintain the CRM workflow timely for opening accounts for UAE and SRT / CRM for IBG countries.
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Ensure the information input related to the accounts is correct and identification info and other info are as per supporting documents attached with the file.
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Advise business in case of any discrepancy or missing documents etc. and maintain follow-up standards.
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Follow up with the service team by sending frequent emails and reminders.
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Timely submission of documents to CCU via CRM
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AECB checking for cheque book issuance
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End to End account opening in AMBIT/CRM/Mosaic/Phoenix
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MIS/Dashboard updation
Account Opening and maintenance for IBG, WBG
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Opening Internal accounts such as Map, STI, STS, STO and Vostro accounts.
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Opening New RIMs for IBG & CBG accounts and ensuring documents are complete as per the defined checklist.
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Ensure that KYC/EDD has been obtained for High-Risk countries.
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In cases where Compliance standards are not maintained refer to GCD.
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Ensure that documents are complete and necessary approvals are in place as per ADIB Policy for the functions assigned.
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Ensure that processes are in accordance with operational procedures.
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Handling Account Opening, Maps/ TDs, From ADIB Iraq and ADIB UK.
Investigate customer and business inquiries and provide solutions to solve reported issues
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Perform reconciliation of accounts, taking corrective action on outstanding
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Items and escalate any long outstanding items.
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Undertake training programs to improve knowledge in order to enhance role performance.
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Maintain proper time standards, good team spirit and service standards.
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Assist in enhancing job knowledge of trainees and new staff recruits.
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Ensure compliance to ADIB policies, procedures, guidelines and standards
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Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.
Specialist Skills / Technical Knowledge Required for this role:
Needs to have knowledge for basic requirements of banking such as Account Opening.
Interpersonal and relationship skills - must have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels.
Written and superior oral communications skills
Presentation and facilitation skills (applied in both in-person and phone interactions).
Knowledge of basic principles of providing customer service.
Proficient knowledge of general office systems, PC skills, and MS Office Products
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