Janitorial Account Manager
ABM US Open · verified Oct 26, 2026 At a glance
Manager-level Account Management role at ABM US. Plantation · full-time · $58,000–$62,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Lead frontline staff and supervisors, coaching them on performance, growth, and compliance
- Serve as the client’s main contact, resolve service complaints, and look for opportunities to expand billable work
- Run daily janitorial, parking, and maintenance services, checking quality, safety, and contract delivery
- Review site operations through inspections and time studies, then put improvements into practice
- Prepare budgets, payroll records, and operating reports while tracking costs and vendors
What you bring
- Two to three years in facility, operations, or project management, including supervisory experience
- Strong customer service, leadership, and communication skills, with sound budget and cost-control judgment
- Working knowledge of Microsoft Office and other job-related technology
Who this fits
This manager role suits someone who can lead staff while maintaining direct client relationships and oversight of facility services. You should be ready to handle urgent client needs and occasional evening or weekend hours. Spanish and English fluency, a degree or equivalent experience, and union-environment experience are listed as preferred.
From the employer
Position Summary: The Janitorial Account Manager is responsible for overseeing day-to-day operations at assigned facilities (campus, warehouse, office building or airport), ensuring service excellence, staff development, operational efficiency, and strong client relationships. This role serves as the primary liaison between ABM and client partners, delivering high-quality services in alignment with contract requirements while promoting a culture of safety, accountability, and continuous improvement.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management
Compensation: $58k-$62k annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Key Responsibilities
- Lead and support frontline employees and supervisors; foster a culture of engagement, accountability, and teamwork.
- Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies.
- Recommend staffing levels, assist in hiring and onboarding, and conduct evaluations in partnership with HR.
- Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders.
- Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
- Promote additional services and identify growth opportunities to increase billable work.
- Oversee daily operations of facility services, including janitorial, parking, and maintenance as applicable.
- Ensure compliance with all ABM processes, safety standards, and quality programs.
- Conduct time studies, site inspections, and implement continuous improvement strategies to optimize performance.
- Coordinate special projects and support implementation of new processes and technologies.
- Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis.
- Identify cost-saving initiatives and support vendor/contractor management.
- Develop and deliver employee training programs focused on safety, operations, and customer service.
- Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
- Administer disciplinary actions in accordance with company guidelines.
Qualifications & Skills
Required
- 2-3 years of experience in facility, operations, or project management with at least 1–2 years of supervisory experience.
- Strong customer service, leadership, and interpersonal skills.
- Solid business acumen including budget oversight and cost control.
- Proficiency in Microsoft Office Suite and other job-related technologies.
- Strong verbal and written communication skills.
- Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours.
Preferred
- Bilingual (Spanish/English) a plus.
- Bachelor’s degree or equivalent experience.
- Experience working in union environments.
- Familiarity with different systems required.
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