Customer Success Manager - Afternoon Shift
At a glance
Manager-level Customer Success role at 10Pearls. Karachi · full-time.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide each client engagement from implementation through the project lifecycle, keeping delivery aligned with client needs
- Build trusted relationships with client stakeholders and learn their goals, business challenges, priorities, and roadmaps
- Coordinate client communication with internal delivery teams, flagging project risks and sharing updates with leadership
- Oversee account health, customer onboarding, check-ins, and several concurrent client engagements
- Support assigned team members and look for relevant services to grow client accounts
What you bring
- Five to eight years in customer success, account management, business development, pre-sales, or a related client-facing role
- A bachelor's degree in business, marketing, management, or a related field
- Experience handling relationships with senior business and technical stakeholders
- Strong client communication, presentation, negotiation, and relationship-building skills
Who this fits
This role suits an experienced client-facing professional who can balance commercial opportunities, delivery coordination, and multiple stakeholder priorities. You’ll be based in Karachi, work the required afternoon shift, and may occasionally visit the client site. Onsite work is required. The role includes line-management support for assigned team members.
From the employer
Company Overview
10Pearls is a global, purpose-driven AI-Native digital engineering partner helping businesses re-imagine, digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, transformative digital products that leverage emerging technologies. 10Pearls' clients include Global 2000 enterprises, high growth mid-size businesses, and some of the most exciting start-ups from industries like healthcare, fintech, energy, education, real estate, retail, and hi-tech. Headquartered in the Washington DC metro area, 10Pearls has product engineering and software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.
About the Role
10Pearls is looking for an experienced Customer Success Manager to support a strategic client engagement in Karachi. The CSM will serve as a trusted advisor and primary point of coordination between the client and internal delivery teams, ensuring strong client relationships, engagement health, and successful project outcomes.
The ideal candidate will have 5–8 years of experience in Customer Success, Account Management, Business Development, or Pre-Sales, with strong client-facing and stakeholder management skills. The role requires someone who is proactive, organized, commercially aware, and comfortable managing multiple priorities while working closely with both business and technical teams. The CSM will be based in Karachi and may be required to occasionally visit the client site as part of the engagement.
Responsibilities
- Own the overall customer engagement and implementation strategy throughout the project lifecycle.
- Build and maintain strong, trusted relationships with key client stakeholders.
- Onboard new customers and proactively manage day-to-day account and engagement health.
- Develop a deep understanding of clients' business challenges, objectives, requirements, priorities, and roadmaps.
- Act as a trusted advisor to client IT and business leaders and identify opportunities to strengthen the partnership.
- Serve as the primary liaison between the client and internal development/delivery teams, ensuring clear and timely communication.
- Conduct regular client check-ins and proactively identify project health concerns, risks, and opportunities.
- Keep internal leadership informed on engagement status, risks, issues, and client feedback.
- Coordinate with internal teams to ensure client requirements and expectations are clearly understood and addressed.
- Provide line management support for assigned team members, including leave planning, attendance, performance reviews, and overall team coordination.
- Manage multiple customer engagements, priorities, and stakeholder expectations effectively.
- Identify opportunities for account growth through upselling and cross-selling of relevant 10Pearls capabilities and services.
- Support presentations, business reviews, and client meetings as required.
- Visit the client site occasionally to support relationship management, project discussions, and engagement requirements.
Requirements
- 5–8 years of experience in Customer Success, Account Management, Business Development, Pre-Sales, or a related client-facing role.
- Bachelor's degree in business, Marketing, Management, or a related field.
- Proven experience managing relationships with senior business and technical stakeholders.
- Strong client-facing, presentation, negotiation, and communication skills.
- Demonstrated ability to build trust and maintain long-term customer relationships.
- Strong ownership, accountability, and problem-solving skills.
- Ability to manage multiple customer engagements, priorities, and workstreams simultaneously.
- Self-directed and collaborative approach with strong organizational skills.
- Ability to proactively identify client risks, needs, and opportunities.
- Willingness to work onsite.
- Availability to work the required afternoon shift.
Nice to Have
- Basic understanding of Agile methodologies and Software Development Life Cycle (SDLC).
- Familiarity with project management and collaboration tools.
- Understanding of common software development and QA terminology.
- Experience working with technology, software development, or digital transformation organizations.
- Experience managing enterprise or large-scale client accounts.
- Exposure to account expansion, upselling, and cross-selling within technology services
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