Senior ERP Solutions Consultant
At a glance
Senior Solutions & Sales Engineering role at Zip. Toronto · full-time · CA$115,000–CA$142,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Guide new customers through onboarding, first learning their needs and shaping product settings around their processes
- Build customer workflows from the ground up and oversee implementation through to completion
- Run training and question sessions so customers and stakeholders can use the product independently
- Coordinate requirements and open tasks across several customer onboardings at once
- Work with product and engineering to assess customer requests, communicate decisions, and improve post-sale processes
What you bring
- At least five years in procurement or sourcing, ERP/P2P consulting, or B2B SaaS customer and stakeholder management
- Hands-on experience implementing or administering procurement software or an ERP system
- Strong communication, close attention to detail, and a proactive approach to managing work
- Comfort configuring software and handling customer pushback while maintaining a constructive relationship
Who this fits
This senior role suits someone who enjoys hands-on customer implementation work and can manage multiple onboardings while influencing product decisions. It is based in Toronto with a hybrid model and five flexible remote days per quarter. The stated salary range is $115,000 to $142,000 CAD per year.
From the employer
About Zip
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Your Role
We’re looking for a Senior Solutions Consultant to lead onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands-on and influence our product roadmap.
As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.
You Will
Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch
Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
Proactive project management across many customers, to manage requirements and tasks across onboardings
Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
Continuously improve the post-sales processes to help our customers accelerate the time to value
Qualifications
5+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
Prior experience with the implementation or administration of a procurement tool / ERP (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite, etc.)
Fantastic communication skills
Extreme attention to detail and pride yourself in being incredibly proactive
Experience working with product and engineering teams
You’re able to push back and still make people happy
Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
Willing to do whatever it takes to make Zip and its customers happy.
The salary range for this role is $115,000-$142,000 CAD. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. This posting is for a current vacancy.
As part of our hiring process, Zip uses AI-enabled tools to assist in screening and assessing candidates, including resume review and interview documentation. All hiring decisions are made by people.
Perks & Benefits
At Zip, we’re committed to providing our employees with everything they need to do their best work.
📈 Start-up equity
🦷 Health, vision & dental coverage options
🍽️ Catered breakfast, lunch, & dinner
🌴 Flexible PTO
🏋️♀️ ClassPass membership
🚍 Monthly commuter benefit
🚠 Team building events & happy hours
💻 Home office stipend
🛜 Phone/internet reimbursement
🏠 Hybrid model + 5 flexible remote days per quarter
🍼 Paid parental leave
🧑🧑🧒🧒 Employee Assistance Program (EAP)
🤖 Unlimited AI token usage
We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
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