Customer Success Consultant Netherlands
At a glance
Mid-level Customer Success role at ZF. Delfgauw · no salary stated · we estimate €49,610–€65,350 across the Netherlands.
ZF has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for your assigned customers and build lasting working relationships
- Take customer feedback to the product team so it can shape future improvements
- Onboard new customers, show them how the product works, and provide training resources
- Present the product to customers and spot chances to grow existing accounts through added services
- Coordinate with sales, support, and product development teams to keep the customer experience connected
What you bring
- You have two to five years in customer-facing work, preferably in customer success or account management
- You bring at least two years in transport logistics and experience with vehicle telematics or comparable SaaS
- You have basic knowledge of software and hardware, and speak Dutch natively with good English
Who this fits
This role suits someone with customer-facing experience who can build relationships and work across internal teams. The position is based in Delfgauw, Netherlands, and remote work is available.
From the employer
Req ID 91030 | Delfgauw, Netherlands, ZF Digital Solutions Netherlands B.V.
Job Description
We are looking for an enthusiastic Customer Success Consultant to join our team in Delfgauw.
In this role, you will help customers maximize the value of our products and services by acting as a trusted partner and key link between our customers and our organization.You will focus on building strong, long-term relationships, proactively engaging with customers to understand their goals, needs, and challenges. By providing guidance, support, and strategic insights, you will drive customer satisfaction, retention, and loyalty while ensuring customers achieve successful outcomes and realize the full potential of our solutions.
Your tasks as Customer Success Consultant Netherlands:
• Develop and maintain strong relationships with customers and act as the primary point of contact for an assigned group of customers.
• Gather feedback from customers and communicate that to the product team to inform future product enhancements.
• Provide product demonstrations and presentations to customers as needed. Identify opportunities to upsell or cross-sell additional products or services to existing customers.
• Assist new customers with the onboarding process, helping them get set up and familiarizing themselves with the product or service.
• Provide training and educational resources to customers to help them optimize their use of the product or service.
• Collaborate with internal teams, including sales, support, and product development, to ensure seamless customer experience.
Your profile as Customer Success Consultant Netherlands:
• 2–5 years’ experience in a customer-facing role, ideally in Customer Success or Account Management.
• A minimum of 2 years' experience within the transport logistics industry.
• Background in vehicle telematics or comparable SaaS solutions, with basic technical knowledge of software and hardware systems.
• Excellent communication, collaboration, and interpersonal skills, with the ability to work effectively across departments and build strong customer relationships.
• Strong organizational and prioritization abilities, combined with a customer-focused mindset and commitment to delivering high customer satisfaction.
• Native Dutch speaker with a good command of English.
What you can expect:
You will step into a vibrant culture that values openness and transparency. Our team members are not just passionate about their work; they firmly believe that the beating heart of our success lies in our team spirit and the joy we bring to our daily tasks.
In this dynamic, rapidly evolving, and stimulating ecosystem, we offer attractive benefits, including:
• Remote working opportunities
• Flexible working hours
• Competitive compensation (fixed and variable)
• Company car, laptop and telephone
• Comprehensive ongoing training
• Extensive on-the-job coaching
Be part of our ZF team as Customer Success Consultant Netherlands and apply now!
Contact
Marzena Herok
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