Senior Client Success Manager - Programmatic
At a glance
Senior Programmatic role at zetaglobal. Remote, Canada · CA$90,000–CA$120,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Launch and oversee cross-channel programmatic campaigns with clients and internal partners to support their customer connections
- Run weekly client check-ins, reviewing campaign results, proposed changes and performance insights
- Work with sales to identify account expansion opportunities that match campaign results and customer needs
- Build reporting presentations with the analytics team and explain what the campaign data shows
- Learn Zeta’s products, reporting, resources and processes so you can explain them clearly to clients and prospects
What you bring
- At least three years in programmatic advertising through account management, client success or media planning
- Hands-on work activating, improving and reporting on campaigns through major DSPs
- Strong analytical skills, including comfort working in Excel
- Clear written and verbal communication, with the ability to explain complex ideas persuasively
Who this fits
This senior client-facing role suits someone who can manage programmatic campaigns and build relationships across customer decision-makers. It is remote from Toronto, Ontario, and travel may be needed. The role calls for independent work while staying open to guidance.
From the employer
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
THE ROLE
The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs.
This role is remote out of Toronto, Ontario in Canada.
Responsibilities:
- Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers
- Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
- Lead weekly client status meetings while discussing campaign reporting, optimizations & insights
- Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs
- Prepare and conduct high impact reporting presentations in collaboration with analytics team
- Ensure exemplary customer satisfaction levels with every customer interaction
Desired Skills and Experience:
- 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning
- Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
- Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process
- Strong analytic skills, including high level of comfort with Excel
- Passion for digital media and thorough knowledge of the programmatic advertising industry
- Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
- Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
- Intelligent, outgoing individual with interpersonal skills and work ethic
- Comprehensive experience with MS Office, particularly Excel and PowerPoint
- Ability to travel as needed
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity and Stock Purchase Plan
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $90,000 - $120,000 CAD, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
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