Customer Success Associate
Wolters Kluwer Open At a glance
Junior Customer Success role at Wolters Kluwer. Madison · full-time · $34,300–$57,400 base.
growthroles summary, based on the employer's posting.
What you'll do
- Guide new customers through onboarding and handle a wider mix of questions, problems, and product enhancements
- Help customers renew and spot opportunities to expand their purchases
- Track customer engagement and performance, then use those signals to guide follow-up
- Train customers on the product and keep implementation timelines, goals, and budgets on track
- Log customer conversations in the CRM and share feedback with internal teams to improve services
What you bring
- You bring stronger written and verbal communication and can work through a broad range of customer issues
- You can interpret customer data and use CRM tools to manage customer relationships
- You understand the products well enough to guide customers and coordinate with internal teams
Who this fits
This junior role suits someone building on foundational customer success skills who wants broader ownership across onboarding, renewals, training, and account support. The position is hybrid in Madison, and interviews include an in-person component; applicants may need to attend onsite at an office. The employee must obtain a FinCEN ID within seven days of starting and meet continuing Corporate Transparency Act requirements.
From the employer
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.
Responsibilities:
• Proactively support the onboarding process for new customers.
• Address and resolve a broader range of customer inquiries and issues.
• Assist with customer renewals and upselling opportunities.
• Monitor and analyze customer performance and engagement data.
• Provide intermediate-level training and guidance to customers.
• Ensure implementation schedules, targets, and budgets are met.
• Collaborate with internal teams on customer feedback to improve products/services.
• Document detailed customer interactions and updates in CRM.
• Identify potential areas for service/product improvement based on customer feedback.
• Maintain and enhance strong client relationships.
Skills:
• Enhanced Communication: Improved verbal and written communication capabilities.
• Intermediate Problem-Solving: Ability to tackle a wider range of issues.
• Analytical Skills: Basic analytical skills to track and interpret customer data.
• Technical-Technical Proficiency: Stronger understanding of products/services.
• Advanced CRM: More proficient use of CRM tools for streamlined customer management.
• Customer Focus: Deepened empathy and focus on customer needs.
• Collaboration: Enhanced team collaboration and coordination.
• Feedback Implementation: Ability to implement customer feedback effectively.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.
Compensation:
$34,300.00 - $57,400.00 USDThis role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Customer Success work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Customer Success$30k+
Find me workBy the team behind growthroles.