Senior Account Manager

Wolt - English Open · verified Oct 9, 2026

Tirana Full-time Senior Account Management

At a glance

Senior Account Management role at Wolt - English. Tirana · full-time.

Pay not stated

RoleAccount Management

SenioritySenior

LocationTirana

EmploymentFull-time

PostedOct 1, 2026 · 8d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Close new deals with restaurant partners by shaping terms, negotiating, and bringing agreements to completion
Help existing partners use Wolt products and services, and find ways to expand their business
Review partner results through check-ins, performance data, and quality assessments, then focus support where it matters
Coordinate with operations, marketing, and sales on campaigns, partner challenges, and business cases
Stay in touch with partners after onboarding, monitor market and competitor activity, and share feedback internally

What you bring

At least five years in account management or sales, preferably handling key accounts or complicated portfolios
Strong commercial judgment and advanced analytical ability, including confidence with Looker and Excel for decisions
Fluent written and spoken Albanian and English

Who this fits

You’ll suit a senior account role balancing commercial negotiations with the ongoing needs of enterprise, key-account, and SMB restaurant partners. The role is based in Tirana and includes commuting to partners in a company-provided car.

From the employer

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

As we are growing rapidly, we’re looking for a Senior Account Manager to provide excellent account management and support to a diverse portfolio of restaurant partners. Your portfolio will include enterprise partners, key accounts, and small and medium businesses (SMBs), so you’ll balance strategic negotiations and growth opportunities with day-to-day partner needs.

Day-to-day in this role you’ll:

We’re looking for someone who knows how to build great partnerships and drive real growth. Here’s what your day-to-day might look like:

Finalising deals with existing restaurant partners across your portfolio — structuring, negotiating, and closing with care.
Drive adoption of Wolt products and services.
Grow relationships with existing partners by understanding their needs and helping them thrive.
Boost performance with regular check-ins, data insights, and quality reviews.
Own the partner journey after onboarding, acting as the main point of contact.
Collaborate cross-functionally—especially with ops, marketing, and sales—to plan campaigns, solve challenges, and build business cases that create value for partners.
Analyze the market and keep an eye on competitors to stay ahead.
Use data smartly to focus your energy where it makes the most impact.
Share partner feedback to help improve how we work and what we offer.

Our humble expectations

At least 5 years of experience in account management or sales, ideally with key accounts or complex portfolios.
Strategic commercial thinking with advanced analytical skills. Confident using BI tools such as Looker and Excel to guide negotiations, campaigns and optimisations.
Proven ownership mindset. You move complex, ambiguous work forward with minimal guidance and keep stakeholders aligned.
Strong stakeholder management across multiple organisational layers.
Comfortable improving processes, building lightweight tools and sharing best practices.
Fluent in Albanian and English, both written and spoken.

What we offer

✨ A Fun & Dynamic Work Environment – Work with a supportive, international team.
🚗 Mobility – Company car is provided for your commute to partners.
📈 Career Growth – Opportunities to learn and develop within Wolt.
🍔 Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops.
🏓Team Activities - Monthly team-building events to strengthen collaboration.
💻Work equipment - We set you up to success with our cutting-edge, work equipment.

Why you’ll love it

🚀Global and growing fast: Be part of a fast-moving scaleup
🤩Ride of a lifetime: Accelerate your career and build your sales skills
💪Instant impact: Take ownership and make a difference
💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .