Technical Account Manager

Witness AI witness.ai Open · verified Sep 14, 2026

Remote US Full-time Manager Account Management

Mid-level Account Management role at Witness AI. Remote, United States · full-time · $124,000–$161,000 base.

SalaryStated by Witness AI

$124,000 – $161,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll lead customer deployments, configuration, and network-security best practices during onboarding
You'll handle advanced support cases and help resolve difficult network or security problems
You'll build customer relationships, understand their goals, and find ways to improve adoption
You'll train customer teams and produce guides, runbooks, and videos
You'll share feedback with product and engineering while tracking account health signals

What you bring

You have a bachelor's degree in computer science, information security, or a related field, or equivalent experience
You bring at least three years in a customer-facing technical position such as support, customer success, pre-sales, or solutions engineering
You understand networking basics, enterprise technology, and architectures, including TCP/IP, DNS, VPNs, firewalls, IDS/IPS, and Zero Trust
You've worked directly with firewalls or proxies such as Palo Alto Networks, Cisco, Zscaler, Netskope, or Fortinet
You explain technical subjects clearly to technical and non-technical audiences and have worked in SaaS or cybersecurity

Who this fits

You’ll suit a customer-facing technical role focused on network security, AI security, deployment, and troubleshooting. The position is based in Atlanta with a hybrid schedule requiring two days each week on-site. Experience with security teams, enterprise or global customers, startups, certifications, SSO, authentication protocols, and cloud security can strengthen your fit.

From the employer

Title: Technical Account Manager

Location: Atlanta, GA - Hybrid - 2 days/week

About Us

Witness AI invented intent-based AI security. While legacy tools monitor what users say to AI, we understand what they're trying to accomplish - stopping jailbreaks, data exfiltration, and shadow AI before damage occurs. We provide visibility into how employees and systems use AI - capturing prompts, responses, and agent activity - so security teams can monitor risk, investigate incidents, and enforce guardrails in real time.

Role Overview

As a Technical Account Manager with a strong background in network security, you’ll play a critical role in ensuring our customers are successful in deploying, integrating, and maximizing the value of our security platform. You’ll act as a trusted advisor, technical resource, and problem solver throughout the customer lifecycle—from onboarding to expansion.

Key Responsibilities

Customer Onboarding & Integration: Guide new customers through deployment, configuration, and best practices tailored to their network security environments.
Technical Support & Troubleshooting: Serve as a technical point of contact for advanced support issues, helping customers resolve complex network or security-related challenges.
Customer Advocacy: Build strong relationships and understand customer goals, proactively identifying opportunities to improve their experience and adoption.
Training & Enablement: Deliver product training sessions and create technical resources (e.g., guides, runbooks, videos) to empower customer teams.
Feedback Loop: Collaborate closely with product and engineering teams to relay customer feedback, feature requests, and bug reports.
Security Expertise: Act as a subject matter expert in networking and AI security concepts—firewalls, proxies, jailbreaks, unethical usage and data leakage.
Account Health Monitoring: Track usage metrics and signals to identify risks and opportunities across your customer portfolio.

Required Qualifications

Bachelor’s degree in Computer Science, Information Security, or a related field (or equivalent experience).
3+ years of experience in a customer-facing technical role (Customer Success, Support, Pre-Sales, or Solutions Engineering).
Strong understanding of networking fundamentals: TCP/IP, DNS, VPN, firewalls, IDS/IPS, Zero Trust, etc.
Strong understanding of common enterprise technologies and architectures
Hands-on experience with firewalls and/or proxies (e.g., Palo Alto Networks, Cisco, Zscaler, Netskope, Fortinet).
Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Experience working in fast-paced SaaS or cybersecurity environments.
Familiarity with SSO, authentication protocols (SAML, OAuth), and cloud security practices is a plus.

Preferred Qualifications

Relevant security certifications
Experience with supporting or working with cybersecurity teams.
Prior experience supporting enterprise or global customers.
Prior startup experience

Benefits:

Hybrid work environment
Competitive salary.
Health, dental, and vision insurance.
401(k) plan.
Opportunities for professional development and growth.
Generous vacation policy.

Salary Range:

$124,000 - $161,000 (The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills.)