Communications Centre Operator
At a glance
Mid-level Communications role at Wilson Group. Whakatāne.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll monitor CCTV and security systems across several sites and act on incoming alerts
- You'll answer site-user calls, verify access requests, and operate gates remotely when needed
- You'll dispatch patrols or emergency responders as situations require
- You'll record incidents accurately and complete shift reports
- You'll maintain access credentials across platforms, including NX Witness, Gallagher Command Centre, and Milestone
What you bring
- You communicate clearly in writing and conversation, including when documenting incidents
- You bring strong computer skills, close attention to detail, and the ability to handle multiple tasks
- You stay composed under pressure and approach problems with a people-focused mindset
- You can work a rotating roster that runs across all hours
- You can obtain a COA and hold New Zealand residency or a valid New Zealand work visa
Who this fits
You’ll suit an office-based control room role where you monitor systems, solve issues as they happen, and support field teams. The job requires a twenty-four-hour rotating roster, and the listing identifies a Rotorua team. Previous control room or call centre experience is useful but not required.
From the employer
Communications Centre Operator in Rotorua
Communications Centre Operator in Rotorua
Kia haumaru ai tātou katoa — keeping everyone safe. At FIRST Security, we’re one of New Zealand’s market leaders in security, delivering trusted protection services through highly skilled people and advanced systems.
About the Role
We’re looking for a Communications Centre Operator to join our Rotorua team! This is an office-based, control room environment where you’ll be at the centre of operations — monitoring systems, coordinating responses, and supporting field teams in real time.
This role is fast-paced and detail-focused, where strong communication, quick thinking, and calm decision-making are key.
Duties:
- Monitoring live CCTV feeds and security systems across multiple sites
- Receiving and triaging system alerts and taking appropriate action
- Responding to calls from site users and verifying access requests
- Remotely managing gate and access systems where appropriate
- Dispatching security patrols and emergency services when required
- Maintaining accurate incident logs and shift reporting
- Managing user access credentials across multiple platforms
- Working with systems such as NX Witness, Gallagher Command Centre, and Milestone
What you’ll need:
- Strong written and verbal communication skills (including incident reporting)
- High level of computer literacy and attention to detail
- Ability to multitask and stay calm under pressure
- A people-focused, solution-driven mindset
- Ability to work in a 24/7 rotating roster environment
- Previous experience in a control room or call centre (desirable but not essential)
- Familiarity with CCTV or access control systems is an advantage
- Ability to obtain a COA (we can assist you with this)
- NZ residency or a valid NZ work visa
Why work with FIRST Security:
- Competitive pay rate of $31.00 per hour
- Rotating roster offering variety across shifts
- Full training provided in a specialist operations environment
- Office-based role with modern systems and technology
- Strong, supportive team culture
- Clear career progression opportunities into senior operations roles
- Access to the ‘Perks’ program with discounts on retail, fuel, and groceries
- Ongoing welfare checks and strong health & safety focus
- Access to EAP services, including counselling and financial support for you and your family
Ready to step into a role at the centre of operations?
If you enjoy working with systems, solving problems in real time, and being part of a team that keeps things running behind the scenes, apply now and join FIRST Security!
First Security is part of the Wilson Group. If you experience any issues with your application, please get in touch via phone or email.
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