Customer Success Manager (US Market)
At a glance
Manager-level Customer Success role at Weekday AI. Gurugram · full-time.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide new customers through onboarding and hand off work smoothly from sales into implementation
- Help customers increase product use and value by understanding their goals and suggesting relevant solutions
- Handle customer questions and problems, bringing in product or technology teams to resolve issues
- Watch account health, address retention risks, and work with sales on expansion opportunities
- Track adoption, churn, retention revenue and satisfaction, and share customer feedback to inform product changes
What you bring
- At least three years in customer success, account management or another client-facing SaaS or e-commerce technology role
- You have worked with US or North American customers; this experience is preferred
- A bachelor's degree in business, marketing or a related area
- You can onboard customers, build relationships and support cross-selling across several accounts
Who this fits
This role suits someone comfortable owning customer relationships, managing multiple accounts and coordinating with sales and product teams. The position is based in the Gurugram area and is onsite.
From the employer
This role is for one of Weekday’s clients
Salary range: Rs 800000 - Rs 1500000 (ie INR 8 - 15 LPA)
Min Experience: 2+ years
Location: Gurgaon, Delhi, India, Noida, Uttar Pradesh, India, NCR
JobType: full-time
Requirements
Responsibilities:
- Serve as the primary point of contact for assigned customers, building strong, long-term relationships.
- Lead onboarding and ensure a smooth transition from sales to implementation.
- Drive product adoption, usage, and measurable value for customers across different markets.
- Understand customer goals and proactively recommend solutions.
- Manage queries, troubleshoot issues, and collaborate with product/tech teams for quick resolutions.
- Monitor account health, identify risks, and work on retention strategies to ensure high customer satisfaction.
- Identify upsell and cross-sell opportunities in collaboration with the sales team.
- Collect and relay customer feedback to influence product roadmap and improvements.
- Track and report key metrics like NRR (Net Revenue Retention), churn, adoption rates, and customer satisfaction.
Qualifications and Skills:
- 3+ years of experience in Customer Success, Account Management, or a client-facing role in SaaS / e-commerce tech.
- Experience working with North American / US customers is preferred.
- Strong communication, problem-solving, and relationship-building skills.
- Ability to understand customer business models and align solutions.
- Proactive, detail-oriented, and comfortable managing multiple accounts simultaneously.
- Experience working with DTC brands or in the e-commerce ecosystem is a plus.
- Bachelor’s degree in Business, Marketing, or a related field.
Must-have skills
Customer onboarding, Customer Success, Cross Selling
Good-to-have skills
Upselling, Customer Retention, US market
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