Client Account Manager
At a glance
Manager-level Account Management role at Weekday AI. New Delhi · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide client accounts from onboarding to renewal, keeping service teams aligned as the relationship develops
- Negotiate pricing, contract terms and scope adjustments while balancing client needs with account profitability
- Handle client escalations by bringing the relevant teams together and driving resolution against service-level commitments
- Present performance and return-on-investment updates to senior clients, then identify relevant expansion opportunities
- Set client goals and success measures in quarterly planning, and coach junior account managers
What you bring
- At least eight years managing accounts in IT services, ideally in a business-to-business setting
- A record of overseeing multi-million-rupee client accounts and meeting or surpassing revenue goals
- Fluent business communication in both English and Hindi, including negotiation and presentations
- Working knowledge of IT infrastructure, cloud or cybersecurity, and the ability to explain technical solutions in business terms
Who this fits
This is a senior account-management role for someone comfortable influencing C-suite and mid-level client decision makers while coordinating sales, delivery and support teams. The role is onsite in New Delhi; the listing also names Jaipur as a possible location.
From the employer
𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀
𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟭𝟱𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟱-𝟭𝟱 𝗟𝗣𝗔)
Experience: 8+ yrs
Location: New Delhi, Delhi, India, Jaipur, Rajasthan, India
As a Client Account Manager, you will be the primary liaison between our organization and key client accounts, driving long-term satisfaction and growth across diverse IT service offerings. You will own the account lifecycle, ensuring strategic alignment of solutions with client business objectives while elevating service delivery standards. Your role will involve proactive engagement, identifying upsell and cross‑sell opportunities, and translating complex technical insights into actionable business value for stakeholders at all levels. By fostering trust and delivering measurable outcomes, you will help secure revenue targets and position the firm as a strategic partner in the client’s digital transformation journey.
Requirements
𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀
• Develop and maintain a deep understanding of client business models, objectives, and challenges to inform tailored IT service solutions.
• Manage end‑to‑end account lifecycle, from onboarding through renewal, ensuring seamless transitions across service teams.
• Negotiate contracts, pricing, and scope changes to optimize profitability while meeting client expectations.
• Act as the primary point of contact for all client escalations, coordinating cross‑functional responses and resolving issues within SLA parameters.
• Conduct regular business reviews and performance reporting to senior client stakeholders, highlighting ROI and future opportunities.
• Identify and pursue upsell and cross‑sell opportunities that align with client’s strategic roadmap.
• Collaborate with sales, delivery, and support teams to align resources, timelines, and deliverables to client priorities.
• Lead quarterly business planning sessions with clients to set goals, metrics, and success criteria.
• Monitor market trends, competitor activities, and emerging technologies to provide proactive insights to clients.
• Mentor junior account managers and share best practices to build a high‑performing account management team.
𝗪𝗵𝗮𝘁 𝗠𝗮𝗸𝗲𝘀 𝗬𝗼𝘂 𝗮 𝗚𝗿𝗲𝗮𝘁 𝗙𝗶𝘁
• 8+ years of experience in account management within the IT services industry, preferably in a B2B environment.
• Proven track record of managing multi‑million‑rupee client portfolios and consistently achieving or exceeding revenue targets.
• Strong stakeholder management skills, with the ability to influence decision makers at C‑suite and mid‑management levels.
• Excellent communication, negotiation, and presentation skills in both English and Hindi.
• Deep knowledge of IT infrastructure, cloud, cybersecurity, and digital transformation initiatives.
• Demonstrated ability to translate complex technical solutions into business value propositions.
• Hands‑on experience with CRM systems (e.g., Salesforce, HubSpot) and data‑driven account analysis.
• Familiarity with change management processes and governance frameworks in enterprise settings.
• A proactive, results‑oriented mindset with a passion for continuous learning and client success.
• Strong analytical and problem‑solving skills, coupled with a collaborative leadership style that drives cross‑functional teamwork.
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