Inside Sales Representative
At a glance
Mid-level Account Executive role at Waste Connections. 6111-GDS of Charlotte · full-time · no salary stated · we estimate $87,500–$180,000 across the United States.
Waste Connections has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Handle customer questions and resolve service problems by phone and email
- Coordinate new account setup and installation, then create and close related work orders
- Review account activity and recommend service changes that could improve the customer’s experience
- Keep account records current, check customer balances, and complete account audits
- Review overdue balances and apply the local collections policy when working with customers
What you bring
- You have experience in inside sales, customer service or call center work
- You can explain products and services clearly in writing and conversation
- You can use Microsoft Word, Excel and Outlook for day-to-day work
- You can manage inbound sales questions and make outbound calls while staying organized
Who this fits
This role suits someone who enjoys direct customer contact and can balance sales inquiries with account service and follow-up. The work is based in the Charlotte, North Carolina market area and involves extended sitting, screen use, typing and phone work.
From the employer
Waste Connections, Inc. is looking for an Inside Sales Representative to join our GROWING Charlotte, NC market area.
This role is perfect for a driven, customer-focused professional who wants to build relationships and grow with an industry leader!
DUTIES AND RESPONSIBILITIES:
- Communicate effectively over email and phone with customers.
- Respond to customer inquiries- via phone and email to resolve customer issues.
- Liaise with internal teams to determine service requirements, resolve issues, or complaints.
- Coordinate the setup and installation of new accounts.
- Creates and closes out work orders.
- Analyze accountancy activity and suggest opportunities for service improvements to the customer.
- Maintain appropriate documentation, per company policy and internal controls.
- Reconcile customer balances and perform customer audits.
- Understand customers’ aging balances and our local collections policy.
JOB REQUIREMENTS:
- Prior inside sales, customer service, or call center experience strongly preferred.
- Sufficient understanding of RMO and Salesforce, preferred.
- Excellent communication skills, both verbal and written, with the ability to clearly explain products and services to customers.
- Proficiency with Microsoft Word, Excel, and Outlook; experience working with CRM systems or sales tracking tools is a plus.
- Strong multitasking abilities and excellent organizational skills in a fast-paced, high-volume environment.
- Customer-focused mindset with strong problem-solving and follow-up skills.
- Ability to build rapport quickly and maintain positive, professional relationships with customers.
- Self-motivated with a strong work ethic and the ability to manage time effectively.
- Comfortable making outbound calls and handling inbound sales inquiries.
- Ability to work independently while also collaborating effectively with a team.
- Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical office setting.
Successful candidates are those who seek to thrive in an environment of operational excellence and accountability.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
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