Senior Director, Communications (eCommerce Marketplace)

Position Summary...

Role summary: The Senior Director, Communications, serves as a key corporate spokesperson, leading strategic media relations and executive engagement to enhance organizational reputation. This role directs comprehensive communication initiatives, including crisis management, message standardization, and media strategy development, while fostering collaboration across global teams. The position oversees talent development, supplier management, and the implementation of innovative communication practices to support business objectives. By leveraging insights and trends, the Senior Director shapes executive communications and drives impactful storytelling that advances company goals and stakeholder engagement at all levels.

About the team: The Marketplace Communications team operates within Global Communications as part of Enterprise Growth. This team drives momentum by connecting sellers, customers, and stakeholders to Walmart’s leadership in building a responsible, high-growth platform. Collaborating across eCommerce, Merchandising, Technology, Marketing, Legal, Compliance, and Corporate Affairs, the team ensures aligned growth and governance. The Senior Director of Marketplace Communications will lead strategic storytelling and communications efforts that highlight innovation and scale, positioning Walmart Marketplace as a preferred platform and key differentiator in omnichannel retail while supporting reputation and accelerating growth.

What you'll do...

• Shape a compelling narrative around seller opportunity, expanded assortment, fulfillment innovation, and Walmart’s omnichannel advantage.
• Position Walmart Marketplace as a differentiated, tech-enabled platform powered by trust, scale, and physical store integration.
• Advise senior leaders on messaging that strengthens competitive positioning in a rapidly evolving retail landscape.
• Drive bold, proactive media strategies that elevate Marketplace milestones, seller success stories, and platform innovation.
• Secure thought leadership opportunities that position Walmart as a global leader in omnichannel and platform retail.
• Amplify key growth initiatives across earned, owned, executive, and digital channels.
• Serve as a senior communications leader who can influence, align, and mobilize cross-functional teams at scale.

What you'll bring:

• Communications leadership experience in eCommerce, retail, technology, or platform businesses.
• Expertise in developing and executing strategic media plans, including crisis communication and executive engagement.
• Strong leadership skills in managing and developing communication teams and external agency partnerships.
• Proficiency in shaping global communication strategies that align with business objectives and enhance organizational reputation.
• Demonstrated ability to advise senior executives on messaging, speechwriting, and media relations in complex markets.
• Skilled in leveraging data, trends, and digital platforms to optimize communication impact and stakeholder engagement.
• Commitment to ethical standards, integrity, and fostering a culture of accountability and continuous improvement.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Communications, Public Relations, Political Science, or related field and 6 years’ experience in journalism, communications, or relevant area OR 8 years’ experience in journalism, communications, or relevant area. 2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Media Relations

Primary Location...

601 N WALTON BLVD., BENTONVILLE, AR 72716-0000, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.