Customer Success Manager - Fraud and Financial Crime
At a glance
Manager-level Customer Success role at Vyntra. Yverdon-les-Bains · full-time.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide a portfolio of financial institution customers, connecting with fraud, risk, technology and senior business contacts
- Advise customers on getting better fraud detection results from the solutions they use
- Check adoption, customer needs and detection results to surface risks and practical improvements
- Run customer reviews and workshops, then track agreed actions and measurable outcomes
- Bring product, engineering, services, support and sales teams together to resolve issues and feed customer input into product changes
What you bring
- Hands-on fraud prevention experience from a bank, financial institution or provider serving banking customers
- Practical knowledge of transaction monitoring, fraud patterns, detection rules, scoring, false positives and investigation processes
- Professional fluency in both English and French
Who this fits
This hands-on advisory role suits someone who can work with fraud specialists and technical teams while explaining complex issues clearly to senior stakeholders. You’ll take responsibility for customer relationships and help drive adoption, measurable value, retention and growth. The position is based in Yverdon-les-Bains, with international customer work and regular travel as needed.
From the employer
At Vyntra, we help financial institutions detect and prevent financial crime through intelligent transaction monitoring and fraud prevention technology. We are looking for a Client Solutions Manager who combines practical fraud prevention expertise with the ability to build trusted, long-term relationships with banking customers.
This is a hands-on, customer-facing advisory role. You will understand how banks use detection technology in practice, help them improve outcomes and work across Vyntra to ensure they get lasting value from our solutions.
What you will do
- • Own relationships with a portfolio of financial institution customers, engaging fraud operations, risk, technology and senior business stakeholders.
- • Act as a trusted advisor on fraud detection and prevention, helping customers optimise how they use Vyntra’s solutions.
- • Proactively review customer needs, platform adoption and detection effectiveness; identify risks, improvements and opportunities to deliver greater value.
- • Discuss fraud typologies, transaction monitoring, detection rules and tuning, alert quality, false positives and investigation workflows with confidence.
- • Lead customer reviews, workshops and improvement plans, following through on actions and measurable outcomes.
- • Work closely with Product, Engineering, Professional Services, Support and Sales to resolve challenges and turn customer feedback into product improvements.
- • Support retention and growth by building strong relationships, demonstrating value and identifying opportunities to extend the use of our solutions.
About you
You bring strong, practical experience in fraud detection and prevention, gained within a bank, financial institution or a technology provider working with banking customers. You understand how fraud detection technology works in practice, from transaction monitoring, fraud typologies and detection rules to scoring, false positives and investigation workflows.
You're comfortable going beyond the technology itself to understand the challenges customers face and help them improve their fraud prevention outcomes. You can engage confidently with fraud specialists and technical teams, while also building trusted relationships with senior stakeholders and translating complex topics into clear, practical advice.
You're proactive, organised and commercially aware. You enjoy taking ownership of customer relationships, identifying opportunities for improvement and bringing people together to get things done. You understand that successful customer relationships are built on delivering measurable value, encouraging adoption and helping customers get the most from their investment.
You'll also bring fluent professional English and French.
Useful additional experience
Experience with enterprise fraud platforms, analytics, machine learning or AI-enabled detection solutions would be valuable, as would knowledge of payment fraud, account-to-account payments and banking operations. Experience managing an ongoing customer portfolio, leading business reviews and supporting customer retention or growth would also be an advantage.
About Vyntra
Vyntra provides Transaction Observability and Financial Crime Prevention solutions to financial institutions around the world. Our international teams help banks improve visibility, detect risk and protect critical financial transactions.
Based in Yverdon-les-Bains, you will work with colleagues and customers internationally. The role involves regular customer engagement and travel as required.
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