Technical Account Manager
At a glance
Mid-level Account Management role at Vodafone. Athens.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Visit corporate and SME customers digitally or in person to uncover needs and shape technical responses
- Lead customer and internal discussions covering both solution design and commercial details
- Prepare and present solution proposals and responses to requests for proposals
- Coordinate internal and external partners so networking and telephony solutions are delivered accurately
- Work with account managers to reach sales goals and remain the customer’s trusted technical contact
What you bring
- Prior experience in a comparable role within telecommunications or IT
- Working knowledge of WAN and LAN networking, SDWAN, SDLAN, SASE, NGFW, DDoS, cloud, and Microsoft Teams Telephony
- Technical documentation experience in both Greek and English
- Clear communication with customers and partners, plus flexibility under demanding timelines
Who this fits
You’ll suit a customer-facing technical role that combines presales analysis, solution presentations, partner coordination, and sales collaboration. The position is based in Athens and uses a hybrid setup combining remote and office work, with an option to work from abroad. You’ll need to communicate fluently with customers and partners while learning new business services and products.
From the employer
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
The jobholder will perform Presales Analysis and present Solutions for Vodafone’s Networking & Fixed Telephony solutions to Private Corporate customers. Will have the opportunity to develop expertise in new technologies/services (ex. SDWAN, SASE, Cloud Telephony etc) and work closely with a wide network of key accounts.
• Perform daily visits (physical or digital) to investigate & analyse Corporate/SME Customer needs so as to propose technical solutions that meets customer requirements
• Lead the technical and commercial discussion both with customers and internal organization. Be responsible for the preparation and presentation of Solution Propositions and RFP responses
• Liaise thoroughly with Internal and External business Partners, in order to deliver flawless Technical Solutions
• Achieve sales Targets by co-operating with Account Managers
• Earn Customer Loyalty by becoming the long-term contact of choice for the customer’s Digital Transformation journey and IT solutions lifecycle.
Who you are
• Previous working experience in a similar position in a Telecommunications or IT company
• Ability to understand the customer’s IT operation model and propose solutions for WAN/LAN networking (SDWAN/SDLAN), Security (SASE) as well as Network Security (NGFW, DDoS), Cloud and Microsoft Teams Telephony
• Experience in technical writing for the above, both in Greek and English
• Ability and interest to learn about the latest business services and products.
• Very good interpersonal skills and ability of fluent communication with customers and partners.
• Strong results orientation, attention to detail & flexibility to work under pressure & tight timelines
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
- Award-winning work environment -certified #1 Top Employer in Greece
- Competitive pay, bonus & remuneration package
- Private Health & Medical Insurance
- Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
- Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
- Unlimited access to learning resources and trainings
- Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
- Remote work equipment to help you create a comfortable, ergonomic workspace at home
- Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
- Extra days off: Vodafone Day, Family Day, Volunteering Day
- Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
- Special employee offers and discounts
#Vodafonespirit #Togetherwecan
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
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