Senior Technology Business Relationship Manager

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

The Principal Technology Account Manager (TAM) is accountable for managing CIO‑level and CIO‑minus‑one customer relationships, ensuring customer satisfaction, and driving the P&L performance of Technology engagements across assigned markets. The role spans all Technology teams within VOIS, including Tech VOIS, VCI and other Digital & IT units. Working closely with the Senior TAM, the Principal TAM shapes the Technology growth agenda, contributes to VOIS market growth priorities, and partners with Sales and Commercial Operations to maximise commercial performance and profitability. In collaboration with Engagement Managers, the role brings together Technology GSL and domain teams to deliver end‑to‑end value, leading cross‑functional teams through influence, particularly during sales and bid cycles.

What you’ll do

Scope & Portfolio
• Account Size: Account or subset of a large account with typical TCV of ~€50m
• Coverage: End‑to‑end Technology portfolio across VOIS, VCI and Digital & IT domains
• Stakeholders: CIO, CIO‑1, Senior TAM, CALs, Engagement Managers, Sales and Commercial Operations
• Leadership: Matrix leadership of cross‑functional teams across Technology GSLs and domains
Key Accountabilities
Account Management
• Own and manage the Technology P&L at contract level across the full deal lifecycle.
• Execute the agreed account operating model in alignment with the Senior TAM and CALs.
• Provide qualified input into the Technology portfolio strategic roadmap aligned to the overall account plan.
• Bring together Engagement Managers and Delivery Leads to ensure cohesive execution across the Technology portfolio.
Client Relationship Management
• Build and maintain trusted relationships with CIO and CIO‑minus‑one stakeholders through deep understanding of customer business, technology priorities and challenges.
• Maintain strong insight into customer Technology strategy and future needs to shape VOIS’s long‑range positioning.
• Co‑create solutions and shape deals with customers, influencing strategic account planning and opportunity identification.
• Act as the primary point of contact for new demand, RFPs and deal‑shaping activities.
Sales Leadership & Commercial Excellence
• Serve as the Technology single point of contact for RFP responses, ensuring high‑quality and differentiated proposals.
• Originate new opportunities and lead competitive bid responses through structured commercial pathways.
• Drive opportunity mining, demand qualification and demand/change governance.
• Own and manage the end‑to‑end bid cycle, including preparation, coordination and commercial sign‑off.
• Shift account engagement from reactive delivery to proactive, value‑led Technology partnership.
Capability Management
• Work with Engagement Managers and Delivery Leads to ensure the right Technology talent is deployed within budget.
• Partner with Technology Commercial Support teams on RFP responses, contract management, recharges and commercial governance.
• Support the creation and review of complex pricing models to ensure proposition profitability.
Strategy & Portfolio Leadership
• Influence and drive overall account and deal strategy in alignment with Senior TAM and CAL priorities.
• Shape strategic Technology narratives and ensure clear, differentiated win strategies are communicated to customers.
• Support portfolio governance to maintain strong value delivery across the Technology ecosystem.

Who you are

• Engineering degree with 15+ years of experience in the Technology industry.
• 7–8+ years of relevant client management experience with clear commercial responsibility.
• Proven experience delivering business outcomes in a commercial environment.
• Background working in Systems Integrator or IT Services organisations.
• Strong expertise in commercial governance, financial management and deal shaping.
• Post‑graduate qualification in IT, Telecommunications or Management.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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