Customer Experience Manager: Orland Int'l Airport
At a glance
Manager-level Customer Success role at Vip Hospitality Llc. Orlando · full-time · no salary stated · we estimate $85,000–$135,600 across the United States.
Vip Hospitality Llc has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Coach and support your team so passengers receive consistent service
- Build training that strengthens passenger interactions and prepares staff to meet service standards
- Review service quality at MCO, then coach staff on issues and improvements
- Stay visible to passengers and staff, answering questions and resolving problems
- Set clear expectations for the team while supporting their growth and performance
What you bring
- At least three years leading a customer-focused team or function
- Strong communication and organization skills, with the ability to train staff and manage competing tasks
- Working knowledge of Microsoft Office, including Word, PowerPoint, Excel or another listed tool
- You can obtain airport access credentials and provide employment authorization documents
Who this fits
This manager role suits someone who enjoys coaching frontline staff and helping passengers in a busy airport setting. Work at the international airport requires airport ID clearance, a background check and drug screening after an offer.
From the employer
About VIP Hospitality LLC
Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.
Key Responsibilities
- Team Leadership: Directly engage and support team members to deliver consistent, exceptional service to every passenger.
- Training & Development: Lead training initiatives to enhance customer interaction skills, align team behaviors with VIP Hospitality standards, and ensure team members are equipped to deliver the best experience.
- Accountability & Support: Act as an accessible and supportive leader who holds the team accountable to high standards, while also encouraging growth and performance improvement.
- Quality Assurance: Conduct regular audits to ensure compliance with MCO Airport’s quality standards, providing feedback and coaching to ensure service excellence.
- Guest Interaction: Be a visible and approachable figure for passengers and team members alike, ready to assist, answer questions, and resolve issues.
Qualifications
- 3+ years of leadership experience in a customer-focused role, ideally within aviation, hospitality, or travel.
- Passion for customer service, with a positive, “can-do” attitude and strong interpersonal skills.
- Excellent communication abilities to train, inspire, and connect with team members.
- Strong organizational skills and the ability to multitask in a dynamic, high-volume environment.
- Understanding of the aviation or hospitality industry is preferred.
- Intermediate Microsoft Office knowledge and skill Word, PowerPoint, Excel, Sharepoint, etc.
- Ability to obtain necessary credentials to access secured areas in the airport.
What We Offer
- Competitive salary
- Full-time employees are eligible for comprehensive medical, dental, and vision benefits.
- Participation in a matching 401(k) plan and paid time off, including vacation and sick days.
Additional Considerations
To work you must provide necessary documentation to prove employment authorization, and for work specifically at an international airport, you will be required to provide necessary documentation and obtain clearance for an airport ID, passing any background check and drug screenings post-offer of employment.
If you’re ready to lead with energy and elevate the passenger experience at MCO, join us at VIP Hospitality and make a lasting impact!
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