VP, Customer Success
At a glance
Leadership Customer Success role at Videa. Boston · full-time · $220,000–$260,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead onboarding, customer health, and expansion for DSO accounts across their lifecycle
- Guide installation timelines, contractual onboarding, executive QBRs, and ROI analysis for new accounts
- Build the expansion motion by scaling pilots, delivering value, and closing cross-sells
- Establish the Account Management team, playbook, lifecycle ownership, and service model
- Connect Sales, Product, Clinical Success, and Partnerships around strategic customer needs
What you bring
- Experience leading post-sale growth for enterprise and mid-market customers
- Ability to manage executive relationships and commercial outcomes across complex stakeholder groups
- Strength in building Account Management teams, operating models, forecasting, and expansion tracking
- Experience turning customer insights into product roadmap, packaging, and go-to-market decisions
Who this fits
This role suits a senior customer success leader who can personally manage strategic accounts while building the Account Management function. You’ll work across Sales, Product, Clinical Success, Partnerships, and leadership, with responsibility for team development and revenue expansion. The role is hybrid in Boston.
From the employer
VP, Customer Success
Less complexity. More dentistry. More impact.
Role Overview
The Vice President of Customer Success owns Videa’s post-sale onboarding and expansion engine. This person is responsible for managing the rollout, customer health, and strategic growth of DSO accounts, including the operating model, team, and cross-functional processes that connect Sales, Clinical Success, Product, and Partnerships across the customer lifecycle.
As a key leader within Videa’s GTM organization, this role partners closely with leadership to shape long-term customer value creation, GTM strategy, and product direction. This function has become a key differentiator for Videa, enabling Enterprise and Mid-Market customers to realize measurable clinical and financial value while expanding adoption of the company’s AI platform.
Key Responsibilities
Strategic Account Leadership
Oversee executive relationships and commercial outcomes for all of Videa’s customers. Set and execute account strategies for DSO partners, steering and adapting Videa’s internal operating model to best serve customers
Improve and manage complex installation processes, maintaining set timelines, and ensure all new accounts are onboarded within the contractual agreements.
Provide team oversight and leadership sponsorship for Videa’s executive QBRs (including development of ROI analysis)
Mentor team to navigate complex stakeholder environments across clinical, operational, and IT leadership
Personally manage relationships and cross-sell motion for Videa’s Strategic Accounts
Revenue Expansion & Value Realization
Drive enterprise expansion strategy, converting pilots into scaled deployments and unlocking cross-sell opportunities across Videa’s AI platform
Design pilot frameworks that demonstrate financial and clinical value, and turn at-risk pilots into successful deployments
Own the expansion revenue motion across existing customers, including realizing ARR through full rollouts and closing cross-sells
Account Management Function
Coach and mentor a high-performing team and operating model that scales Videa’s post-sale growth
Recruit and develop Account Managers across Enterprise and Mid-market segments
Stand up the Account Management organization and playbook, including account planning frameworks, QBR processes, and ROI narratives
Define customer lifecycle stages and ownership across Sales, CS, and AM
Develop service delivery model for Enterprise and mid-market segments
Create scalable team operating rhythms and performance metrics, including revenue forecasting, pipeline visibility, and expansion tracking systems
Cross-Functional GTM Leadership
Serve as the connective tissue across Sales, Product, and Clinical Success
Partner with Product to shape roadmap and product packaging based on customer insights
Support Sales and Marketing by providing deal support and priming customers for referenceability
Act as primary source of internal visibility into strategic accounts for leadership team and the broader Videa team
What It Is Like to Work Here
We win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck.
We hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients.
What We Offer
Competitive compensation and meaningful equity
Unlimited PTO
100 percent company-paid dental and vision coverage
Generous medical contributions
The opportunity to work on AI that is actually used every day
A team of thoughtful, driven people who genuinely care
Do Not Meet Every Requirement
Apply anyway.
We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
Equal Opportunity
Videa is committed to building an equitable, inclusive, and supportive workplace. Diverse teams build better products and better healthcare. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We have raised more than $67 million from world-class investors, including Threshold Ventures, Spark Capital, Zetta Venture, and Pillar VC, as well as leaders such as Frederic Kerrest, co-founder of Okta. Our work has been featured in TechCrunch and The Wall Street Journal.
If you want to join a breakthrough health technology company and accelerate its impact, we encourage you to apply.
Don’t meet all the listed requirements? We still encourage you to apply! We are looking for the right teammate who is excited to contribute to our mission and are flexible on level of experience.
Not this one either?
Claude or ChatGPT reads the other 86,068 for you.
Get better matches →
