Account Manager
At a glance
Mid-level Account Management role at Valsoft Corporation. Remote, United Kingdom · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Run a portfolio from first relationship conversations through renewals, day-to-day support and expansion opportunities
- Learn each client’s objectives, then connect SDS products and services to the outcomes they are pursuing
- Check in with clients regularly to gauge satisfaction, resolve concerns and uncover opportunities to grow accounts
- Coordinate with sales, marketing, product and implementation colleagues to meet client needs and support onboarding
- Review account measures and share useful updates with clients and internal stakeholders
What you bring
- You have worked in account management, customer success or B2B sales, and understand software products
- You can use a CRM such as HubSpot, or a comparable platform
- You communicate clearly by phone and in writing, build trust quickly and work independently amid ambiguity
- You bring commercial judgment to renewal risks and potential account expansion
Who this fits
This role suits someone ready to shape a new account management position rather than follow an established playbook. It is a remote, full-time role based in the United Kingdom. Housing, public-sector or property-software experience is a plus, while a degree, diploma or equivalent tertiary education is preferred.
From the employer
SDS is the leader in development software tailored to the housing industry, delivering market-leading solutions and consultancy services to optimise the development of both affordable and commercial homes. In the UK, our tools are valuable to those navigating the complexities of social housing, supporting local authorities, housing associations, and private developers in meeting the growing demand for council homes and other affordable options.
Our software suite, designed by experts with deep experience in both the UK social housing sector and private markets, empowers you with enhanced control and visibility over your development program, ensuring efficient delivery and management of housing projects.
About the Role
We're looking for someone with proven experience in account management, customer success or B2B sales, ready to build something rather than step into an established process. This is a new role on a small team, so you'll help shape how it works rather than inherit a playbook.
You'll own a portfolio of accounts end to end: renewals, upsell conversations and day to day relationship management. The role comes with a base plus commission structure that rewards the accounts you grow.
CRM experience (HubSpot or similar) is expected. Experience in housing, public sector or property software is a plus, not a requirement. We'll teach you the domain.
Key Responsibilities
- Develop and maintain strong relationships with key clients, acting as their primary point of contact within SDS
- Understand clients' business objectives and develop strategies to align our products and services with their goals
- Conduct regular meetings and check ins with clients to assess satisfaction, identify opportunities and address concerns
- Collaborate with internal teams, including sales, marketing and product development, to ensure client needs are met and exceeded
- Upsell and cross sell SDS's products and services to existing clients, maximising revenue and account growth
- Stay up to date with industry trends and market developments, so clients receive relevant and valuable insights
- Act as a trusted advisor, guiding clients on how to use SDS's solutions to drive operational efficiency, customer engagement and profitability
- Monitor and analyse key metrics for assigned accounts, providing regular reports to clients and internal stakeholders
- Identify and pursue new business opportunities within existing client accounts, fostering organic growth
- Work with the implementation team to ensure smooth onboarding and adoption of SDS's solutions
Key Skills, Knowledge and Abilities
- Experience and working knowledge of software products is a must
- Self-directed and comfortable with ambiguity
- A clear, confident communicator who builds trust quickly, on the phone and in writing
- Commercially minded, able to spot an upsell or renewal-risk signal without being prompted
- Genuinely curious about customers' businesses, not just their contracts
- CRM experience (HubSpot or similar)
- A degree, diploma or equivalent tertiary education is preferred
#SDS
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